Financial Operations Specialist

Popl Co

1d•Remote

About The Position

As a Billing Specialist, you will own the day-to-day financial operations that keep Popl running smoothly as we scale. Reporting directly to the VP of Operations, you’ll manage billing, accounts payable, and core financial processes, while partnering closely with the Accounts Receivable Manager and with internal teams, customers, vendors, and our external financial partners. This is a high-ownership role for someone who thrives in a fast-paced startup environment and enjoys building structure, improving processes, and serving as a key cross-functional partner.

Requirements

2+ years of experience in billing, accounts receivable, accounts payable, or financial operations
Experience owning and improving financial processes and protocols
Strong attention to detail with excellent organizational and follow-through skills
Comfortable communicating with customers, vendors, and internal stakeholders at all levels
Ability to manage multiple priorities and deadlines in a fast-paced environment
Strong written and verbal communication skills
High level of ownership, accountability, and discretion when handling financial information

Nice To Haves

Experience in a SaaS or high-growth startup environment
Familiarity with billing, accounting, and expense management systems, especially Stripe
Experience overseeing sales tax and corporate tax processes
Experience partnering with external accounting firms or fractional CFOs
Understanding of contract management and renewals

Responsibilities

Own and maintain protocols related to financial operations, ensuring accuracy, consistency, and scalability as the company grows
Spend approximately 50% of your time on Accounts Receivable, partnering closely with the Accounts Receivable Manager to track outstanding balances and follow up with customers to ensure timely payment
Communicate directly with customers and vendors regarding invoices, payment status, billing questions, and resolutions
Manage Accounts Payable, including tracking vendor invoices, obtaining internal stakeholder approvals, and ensuring timely and accurate payments
Coordinate contract renewals by tracking upcoming renewal dates and partnering with business stakeholders to ensure contracts are canceled, renewed, or renegotiated on time
Manage intake of new vendors, ensuring billing information is collected, approval workflows are established, and documentation is properly maintained
Oversee all tax-related activities, including corporate taxes and sales taxes, in partnership with our external financial firm and fractional CFO
Review and approve employee expense reports and help maintain and enforce the policies that govern employee spending
Assist our external financial firm and fractional CFO with accounting-related responsibilities, reconciliations, reporting, audits, and ad hoc requests
Identify opportunities to improve financial workflows, controls, and systems as the company scales