Financial Loss Prevention Analyst

City Bank•Lubbock, TX

10h•Onsite

About The Position

The position of the FLP Analyst is responsible for protecting City Bank and its customers from preventable losses in the areas of forgery affidavits, account compromise, identity theft, mobile and ATM deposit review, wire monitoring, and more. The position of the FLP Analyst is required to be knowledgeable in all areas of the bank as well as the systems utilized to detect, track and report all types fraud.

Responsibilities

Review daily alerts within Verafin identifying and responding to fraudulent transactions including but not limited to:
Deposit Fraud
Check Fraud
Check Kiting
Inactive Account Fraud
Wire Fraud
ACH Fraud
Online Account Takeover
Elder Abuse
Review incoming mobile deposit (mRDC) and ATM deposit items for suspicious activity; contact customers and other financial institutions, placing holds when necessary and rejecting fraudulent items
Review wire transfers for suspicious activity; assist and communicate with customers, banks, businesses and bank staff
Provide basic support to bank staff in system operation within CentrixDTS (dispute tracking system)
Pull surveillance footage for local law enforcement agencies and various types of fraud investigations
Represent the bank to the customer in a courteous and professional manner; furnish prompt, efficient, and accurate service
Maintain work area in a clean, neat and professional environment
Participate in training sessions as required by FLP Supervisor
Any other duties as assigned by the FLP Supervisor