Loss Prevention Officer

Corporate Office•San Antonio, TX

12d•Onsite

About The Position

The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Loss Prevention Manager.

Requirements

Previous security experience preferred
Must be able to stand/walk for up to 8 hours per shift
Must be detail oriented
Must have superior customer service skills
Must be able to use Microsoft office, email, and be computer proficient
Able to work overnight nights, PM shifts, weekends, and holidays
Must become TABC, CPR and basic first-aid certified
Must be able to work a flexible schedule including day, evening, weekends and holidays.

Responsibilities

Performs Safety/Loss Prevention patrols of the hotel as follows:
All restaurants
All Public areas
Banquet and conference level
All guest floors
Executive Offices
Service areas (heart of the House areas)
Parking garages
Hotel exteriors
Visits all locations requiring special attention as frequently as required
Responds immediately to emergency incidents and security requests; controls the situation until proper authorities arrive
Ensures maximum guest, associates and hotel safety and security at all times
Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures
Reports in writing on pertinent activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established procedures
Performs duties as assigned by supervisor, and responds to directions from any Executive Committee member or Manager
Inspects Associates leaving and entering the hotel at the beginning and end of shift, or at any time when an associate leaves the hotel.
Collects all package passes and inspects parcels taken from the hotel
Monitors Closed Circuit Television and alarm systems and monitors the Security of the receiving area
Confiscates all unauthorized items etc., and notifies the Director of Loss Prevention, Director of Engineering, Human Resources Director and the appropriate department head
Controls entry into the “Heart of the House” and escorts deliveries to guest rooms.
Controls hotel key system
Administers the shipping and receiving of packages and parcels for the hotel and guests.
Administers the hotel Lost and Found program
Controls, distributes and maintains hand-held radios
Performs all necessary administrative requirements of the Loss Prevention Department
This includes writing reports, maintaining files, processing work orders, ordering supplies, schedules, and posting bulletin board information
Safeguards hotel from intruders/trespassers and others not conducting legitimate business within the premises
Assist in other operations of the hotel to include valet, guest services, and housekeeping as needed