FINANCIAL COUNSELOR - Union General Health System - Full Time

Union General Hospital•Blairsville, GA

37d

About The Position

Financial Counselor will act as a resource for patient billing questions and payments. Responsible for performing financial clearance functions, including but not limited to, verifying insurance eligibility and benefits, providing price estimates, taking patient payments and financial assistance.

Requirements

Associates degree in related field preferred
Financial counselor certification
2 years’ experience in healthcare customer service
Strong Customer Service skills
Knowledge of Insurance companies and patient liability (deductibles, coinsurance, copayments)
Proficient in Microsoft Office products especially Excel
Expertise in accounts receivable management and hospital billing
In-depth understanding of HIPAA regulations and proven ability to ensure confidentiality with respect to sensitive information
Strong interpersonal abilities, including exceptional written and verbal communication skills
Demonstrated analytical skills necessary to provide timely resolution of day-to-day issues
Highly dependable in both production and attendance
Exceptional organization and time management skills

Responsibilities

Prepares price estimates for procedures and test
Communicates patient liability clearly; explaining concepts such as deductibles, coinsurance and/or copayments
Verifies insurance eligibility and benefits
Assist patients with questions/concerns about their patient liability and cost of care
Post patient payments
Responsible for balancing cash collections daily
Assist qualified patients with financial assistance applications
Process financial assistance application according to policies
Act as a resource for pricing and patient responsibility
Handles patient walk-in