Financial Counselor, Star Community Health - Full Time

St. Luke’s University Health Network•Tamaqua, PA

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Financial Counselor is responsible for prompt, courteous reception, and processing of all customer/patient inquiries as well as accurate and timely processing and approving the sliding fee discount program applications.

Requirements

High school graduate or equivalent required.
Excellent customer service and interpersonal skills required (office setting preferred).
General computer experience with data entry required.

Nice To Haves

Insurance background preferred.
Knowledge of medical terminology.
Bilingual preferred.

Responsibilities

Meet with all patients at or before first appointment to review Star Community Health Sliding Fee Discount Program and determine financial needs
Meet yearly with all Sliding Fee Discount Program patients to review income and eligibility for continued enrollment in the Sliding Fee Discount Program
Process, review, approve/deny applications according to HRSA requirements
Ensure all applications are audit ready
Explain patient’s responsibility in clear terms to patients
Review expiring sliding fee applications 60 days prior to expiration and contact patient to renew
Utilized PA Compass to assist patients with enrollments into Medicaid Programs.
Research for alternative government funding programs
Utilized Pennie.com to assist patients in obtaining affordable insurance coverage.
Complete tasks assigned through work queues timely according to department expectations
Connect patients to local hospitals financial assistance/charity care programs.
Also, assist patients in submitting the financial assistance applications