Financial Counselor - Patient Access - Winnie Palmer Hospital for Women & Babies

Orlando Health•Orlando, FL

8h•Onsite

About The Position

Financial Counselor - Patient Access - Winnie Palmer Hospital for Women & Babies Position Summary ✨ Now Hiring at Orlando Health Winnie Palmer Hospital for Women & Babies! ✨ Are you passionate about patient-centered care and making a meaningful impact behind the scenes in a world-class healthcare environment? Join the team at Orlando Health Winnie Palmer Hospital for Women & Babies, a nationally recognized leader in women’s and newborn care and a proud Magnet®-designated facility known for nursing excellence and exceptional patient outcomes. We are currently seeking a Financial Counselor I (Full-Time, Day Shift) to support our Women’s Patient Access / Triage Registration team. In this vital role, you will be the trusted guide for patients and families, helping ensure a smooth and supportive financial experience by: • Assisting with patient registration and demographic/insurance data collection • Verifying insurance benefits and obtaining authorizations • Explaining coverage, co-pays, deductibles, and financial responsibilities with compassion and clarity • Collecting required documentation and completing accurate system entries • Providing exceptional customer service in a fast-paced, patient-focused environment 🌟 Why Winnie Palmer? • Nearly 14,000 babies welcomed each year • One of the largest NICUs in the country (142 beds) • National recognition for excellence in neonatology and women’s health • A collaborative culture built on compassion, respect, and innovation 📍 Location: Orlando, Florida (Downtown Campus) 🕒 Shift: Full-Time, Day Shift 🎓 Education: High School Diploma or equivalent 💼 Experience: 2+ years in customer service, financial, or business office setting If you’re detail-oriented, compassionate, and ready to support families during some of their most important moments—this is your opportunity to join one of the most respected hospitals in the nation. 💙 Be part of something meaningful. Be part of Winnie Palmer.

Requirements

High School or equivalent.
Must complete Patient Financial Services Orientation program and annual educational requirements.
Two (2) years’ experience in a financial, business office, or customer service environment required.
Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
Typing proficiency.
One (1) year PC/Windows experience

Responsibilities

Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
Explains necessary forms and obtains signatures from patient/guarantor.
Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
Collects for related professional care when appropriate.
Documents authorization and benefit information in registration system.
Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.
Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due.
Follows Patient Financial Services policies related to cash handling.
Performs basic individual cashiering functions.
Collects and inventories patient valuables following policy guidelines.
Maintains basic understanding of the medical necessity screening process and appropriate systems.
Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary.
Maintains departmental logs for statistical reporting.
Consistently meets Quality Assurance standards set by Patient Access and the department.
Meets departmental goals regarding collections, productivity and customer service.
Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs.
Meets federal, state and hospital requirements related to compliance issues.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Attends and participates in department staff meetings and attends other meetings as assigned.
Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives.
Meets all corporate and Patient Financial Services annual recertification and education requirements.
Assists his/her manager in planning and organizing department activities