Financial Counseling Representative I

R1 RCM•Chicago, IL

23h•Onsite

About The Position

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. This position is IN PERSON at a hospital. As an R1 Financial Counseling Associate, you will be responsible for counseling uninsured and under-insured patients to attempt to obtain a paying funding source for their medical service(s). You will be expected to accurately and compassionately explain financial options and obligations during financial counseling sessions held directly with patients. To thrive in this job, you’ll need to be able to multi-task, use and navigate multiple systems, and communicate with compassion and authenticity to build trust with patients when discussing sensitive situations. Additionally, you will need to gain and display a thorough understanding of Medicaid and other funding programs to provide patients with clear and concise information. You will have the opportunity to help patients navigate some of the most difficult times in their lives by reducing financial burdens related to their medical care. You will see, hear about, and/or be in the presence of illness and injuries. This is a fast-paced work environment; you will need to be able to communicate complex coverage enrollment information with patients and assist with their applications effectively and efficiently. R1 training and Financial Counseling leaders are ready to help you gain the knowledge you need to be successful in this role. R1 cares about your professional growth and development, fostering individual growth and providing a multitude of career and leadership development courses and programs.

Requirements

High School Diploma or GED
Excellent customer service skills
Compassionate communication
Ability to multi-task
Ability to use and navigate multiple systems
Ability to communicate with compassion and authenticity to build trust with patients when discussing sensitive situations
Ability to gain and display a thorough understanding of Medicaid and other funding programs
May need to be up to date on all vaccinations (including but not limited to an annual flu shot)
Pass a drug test
Pass a background check prior to hire

Nice To Haves

Previous experience as a financial counselor
Background in medical terminology
Understanding State and Federal assistance programs
Relevant healthcare experience

Responsibilities

Counsel uninsured and under-insured patients to attempt to obtain a paying funding source for their medical service(s)
Accurately and compassionately explain financial options and obligations during financial counseling sessions held directly with patients
Communicate complex coverage enrollment information with patients
Assist with patient applications effectively and efficiently