Financial Counseling Representative I
About The Position
R1 is a leading provider of technology-driven solutions for patient experience and financial performance in healthcare. This position is IN PERSON at a hospital and may require vaccinations. It operates on a PRN (as needed) schedule, requiring at least two days a week during weekdays. As an R1 Financial Counseling Associate, you will counsel uninsured and under-insured patients to secure funding for their medical services. This involves compassionately explaining financial options and obligations directly to patients. The role demands excellent customer service, attention to detail, multitasking, navigating multiple systems, and authentic communication to build trust. You will need a thorough understanding of Medicaid and other funding programs to provide clear information. You will help patients navigate difficult times by reducing financial burdens related to medical care, and will be exposed to illness and injuries. Requirements include being up to date on vaccinations, passing a drug test, and a background check. It is a fast-paced environment requiring effective and efficient communication of complex coverage enrollment information and assistance with applications. R1 provides training and leadership development opportunities for professional growth.
Requirements
- High School Diploma or GED
- Excellent customer service skills
- Compassionate communication
- Ability to remain mobile throughout the day and frequent movement between work areas
Nice To Haves
- Previous experience as a financial counselor with a background in medical terminology, understanding State and Federal assistance programs, or relevant healthcare experience
Responsibilities
- Counsel uninsured and under-insured patients to attempt to obtain a paying funding source for their medical service(s)
- Accurately and compassionately explain financial options and obligations during financial counseling sessions held directly with patients
- Multi-task, use and navigate multiple systems
- Communicate with compassion and authenticity to build trust with patients when discussing sensitive situations
- Gain and display a thorough understanding of Medicaid and other funding programs to provide patients with clear and concise information
- Communicate complex coverage enrollment information with patients and assist with their applications effectively and efficiently
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
