Financial Care Agent
About The Position
Overview: Serves as front-line support for Patient Financial Care within Piedmont. The incumbent is responsible for handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting pre-service, at-service or outstanding guarantor balances when required. Will provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors. Responsibilities: Serves as front-line support for Patient Financial Care within Piedmont. The incumbent is responsible for handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting pre-service, at-service or outstanding guarantor balances when required. Will provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors.
Requirements
- H.S. Diploma or General Education Degree (GED) Required
- 2 years of healthcare revenue cycle experience Required
Nice To Haves
- Bachelors Degree Preferred
- 5 years of healthcare Revenue Cycle experience with a focus in Financial Counseling is desired Preferred
- Certification with Healthcare Financial Management Association, or Certified Revenue Cycle Representative is Preferred
Responsibilities
- Serves as front-line support for Patient Financial Care within Piedmont.
- Responsible for handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience.
- Responsible for following up on and collecting pre-service, at-service or outstanding guarantor balances when required.
- Provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
