Financial Care Agent - Augusta

Piedmont Healthcare • Augusta, GA

3d

About The Position

Serves as front-line support for Patient Financial Care within Piedmont. The incumbent is responsible for handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting pre-service, at-service or outstanding guarantor balances when required. Will provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors.

Requirements

• High school diploma or equivalent required.
• Two (2) years of healthcare revenue cycle experience is required.
• Understanding of Medical Terminology.

Nice To Haves

• Five (5) years of healthcare Revenue Cycle experience with a focus in financial counseling is desired.
• Bachelor's degree is preferred.
• Certification with Healthcare Financial Management Association, or Certified Revenue Cycle Representative is preferred.
• Prior Epic experience preferred.

Responsibilities

• Serves as front-line support for Patient Financial Care within Piedmont.
• Handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience.
• Following up on and collecting pre-service, at-service or outstanding guarantor balances when required.
• Provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees