Financial Aid Specialist - Veterans Affairs

El Paso Community College•El Paso, TX

46d•Onsite

About The Position

Responsible for the performance of specialized duties in the administration of student financial aid services and to serve as an advisor to student aid recipients and for interpreting complex rules, regulations, procedures and policies to students, parents and outside entities. In-person work on campus is an essential function of this position.

Requirements

Associate's Degree and three (3) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities.
NOTE: A copy of the transcript reflecting this required education MUST be submitted for consideration and reflect completed coursework and degrees conferred. The candidate must be fully qualified for the position at the time of application.
Experience providing customer service.
Ability to work independently in a high-pressure environment.
Effective organizational and planning skills to include thorough attention to detail and follow through.
Experience conducting workshops and presentations.
Effective analytical and problem-solving skills.
Ability to maintain confidentiality of work-related information and materials.
Effective oral and written communication skills.
Proficient computer skills.

Responsibilities

Provide prospective and current students information regarding Veterans Affairs (VA) educational benefits and regulations.
Assist with completion of applications and additional documentation.
Advise students of VA academic regulations and requirements, to include but not limited to, goal setting, program selection, VA eligible course substitutions, petitions, course equivalencies, and cross-walk requirement's evaluation of transfer credit, class scheduling and admission/registration procedures at El Paso Community College.
Monitor student's academic performance to ensure curriculum compliance with degree plans and VA eligibility.
Assist students in resolving District and VA issues such as course withdrawal, grade changes, academic progress, test scores and remediation, specialized admission requirements, overpayment of benefits, non-receipt of payments and other conflicts interfering with the student's academic progress and receipt of VA educational benefits.
Work directly with Department of Veterans Affairs and internal staff to better help veterans, reservists and eligible dependents.
Assist students and prospective students regarding the Hazelwood program.
Advise students of eligibility and application process.
Review courses for Hazelwood eligibility.
Record award on Banner system.
Generate and conduct workshops and presentations.
Assist with emergency loans, provide financial aid applications and related information via phone and in person, answer questions relating to the filing process, assists student's in the process with completion of the FAFSA application.
Assist with outreach efforts in community.
Perform other duties as assigned.