Financial Aid Program Manager

University of Minnesota•Morris, MN

39d•$52,281 - $54,000•Onsite

About The Position

This position manages complex programs, requires in-depth knowledge and experience, works independently and receives minimal guidance, and acts as a resource to colleagues. This role will evaluate and certify eligibility for financial aid programs while ensuring compliance with all federal, state & institutional policies and regulations. This position will collaborate regularly with campus and University of Minnesota system partners. This job must demonstrate sensitivity, knowledge and understanding of diverse academic, socioeconomic, gender, cultural and ethnic backgrounds. This is a full time, in person position on the UMN Morris campus with the potential to move to hybrid work.

Requirements

BA/BS plus at least 4 years of related experience, or master's degree plus at least two years of relevant experience.
Orientation to detail, and the ability to handle high volume processing and adapt to changing priorities.
Strong interpersonal and effective verbal and written communication skills as it pertains to customer service within and outside of the University.
Demonstrated ability to handle sensitive information with discretion and confidentiality.
Ability to meet deadlines and manage a high volume workload; adapt to multiple tasks and changing priorities.
Working knowledge of Microsoft Office and Google Workspace.

Nice To Haves

Knowledge of University, state and federal financial aid regulations and familiarity with University of Minnesota policies and procedures.
Understanding and experience with PeopleSoft Student Financial processing and the Federal Needs Analysis formula.
Working experience in a higher education setting and additional financial aid experience preferred.

Responsibilities

Manage complex financial aid programs and related services. Financial aid programs may include but are not limited to the American Indian Tuition Waiver, scholarships, veterans, and student employment.
Serves as functional expert for program eligibility and in-depth program specific issues.
Provide start-to-finish student service using professional judgment and individual discretion in both simple and complex issues involving minimal supervisory guidance.
Interprets and implements financial aid policies, procedures, and regulations.
Identifies and resolves issues independently.
Establishes procedures and best practices to ensure the integrity of student financial aid programs and compliance with University, state, federal, and outside agency financial aid rules and regulations.
Leads projects to analyze and review program processes and improvement opportunities.
Collaborate with financial aid staff and other student offices and programs to resolve student issues and concerns.
Maximize student financial aid opportunities to succeed and excel at Morris.
Act as a resource about specific financial aid programs to other campus departments, and outside agencies.
Serve as a resource on financial aid initiatives.
Serves on committees and participates in professional organizations.
Attend all mandatory training/conferences required for the position.
Complete other duties as assigned.

Benefits

Competitive wages, paid holidays, and generous time off
Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
Low-cost medical, dental, and pharmacy plans
Healthcare and dependent care flexible spending accounts
University HSA contributions
Disability and employer-paid life insurance
Employee wellbeing program
Excellent retirement plans with employer contribution
Public Service Loan Forgiveness (PSLF) opportunity
Financial counseling services
Employee Assistance Program with eight sessions of counseling at no cost