Financial Aid Team Manager

University of South Florida • Tampa, FL

3d

About The Position

The Team Manager of Advising supervises a team of Financial Aid Advisors and is responsible for ensuring consistent, high-quality advising services to students and families. This position manages day-to-day operations of the advising team, oversees workflow and productivity, and provides resolution for escalated student concerns. The Team Manager ensures that required reports are completed, documents are imaged and linked accurately, and that staff adhere to compliance, customer service, and productivity standards. This role requires strong leadership, regulatory knowledge, and the ability to coach and develop staff in a fast-paced, high-volume environment.

Requirements

• Bachelor’s degree in a relevant field.
• Experience in financial aid, student advising, or related higher education services.
• Strong leadership and supervisory skills.
• Excellent customer service, problem-solving, and communication abilities.

Nice To Haves

• Master’s degree in a relevant field.
• Two or more years of experience supervising staff in a financial aid setting.
• In-depth knowledge of Title IV, state, and institutional financial aid regulations.
• Proficiency with Banner, BDMS Imaging, and other financial aid/student information systems.

Responsibilities

• Team Supervision & Staff Development-35%: Supervise, train, and evaluate a team of Financial Aid Advisors, ensuring staff performance aligns with institutional policies, federal and state regulations, and service expectations. Provide ongoing coaching and professional development to staff, fostering a culture of continuous improvement and student-centered service. Monitor advisor caseloads and ensure staff complete assigned work in a timely and compliant manner.
• Escalated Student Support & Advising – 25%: Serve as the primary point of contact for escalated student and parent issues, working to resolve complex situations with accuracy, professionalism, and empathy. Collaborate with leadership and other departments (Registrar, Student Accounting Services, Student Success, etc.) to support coordinated student services and process improvements.
• Operational Oversight & Compliance – 25%: Monitor and ensure the accurate imaging and linking of documents to student files, maintaining compliance with federal, state, and institutional guidelines. Oversee team reports to track workload, productivity, and compliance; ensure timely completion and accuracy. Maintain knowledge of financial aid regulations to ensure team compliance in daily operations.
• Outreach & Institutional Engagement – 10%: Participate in outreach activities, orientations, and recruitment events as needed. Represent the Office of Financial Aid in meetings and cross-departmental initiatives.
• Other Duties as Assigned – 5%: Perform other duties and special projects assigned by senior leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees