Financial Aid Professional I

University of Arkansas • Fayetteville, AR

12h

About The Position

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. The Financial Aid Professional I works under the general supervision of the call center supervisor and is responsible for assisting to counsel students and parents over the phone. This position will provide answers to callers by being familiar with federal, state, and university policies and regulations and by looking up student data in the integrated student information system. The Financial Aid Professional I will have the opportunity to visit orientation sessions on campus in order to present information concerning financial aid procedures and will work with their supervisor to assist in default management efforts. This position is governed by state and federal laws and agency/institution policy. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• The formal education equivalent of an associate's degree
• Knowledge of the organization and administration of various higher education academic and social programs
• Knowledge of campus and community resources
• Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs
• A working knowledge of phone etiquette, word processing, email, spreadsheets, and database management programs
• Ability to evaluate collected information and formulate into recommendations
• Ability to work as a team member
• Ability to perform accurately in a detail-oriented environment with good interpersonal communication skills
• Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Nice To Haves

• The formal education equivalent of a bachelor's degree in business administration or related field
• Experience working in a professional office setting on a college or university campus
• Customer service experience in a professional office setting

Responsibilities

• Assisting to counsel students and parents over the phone.
• Provide answers to callers by being familiar with federal, state, and university policies and regulations and by looking up student data in the integrated student information system.
• Visit orientation sessions on campus in order to present information concerning financial aid procedures
• Work with their supervisor to assist in default management efforts.

Benefits

• The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree