Financial Aid Processor – Loans

Arizona State University

1d•$42,000

About The Position

In a high-volume processing environment, a financial aid processor prepares and processes student financial aid files in accordance with federal, state and institutional regulations and guidelines for the purpose of determining eligibility and awarding financial aid. Assists with the administration of one or more federal, state or institutional programs by reviewing, analyzing and determining eligibility and awarding for various financial aid programs.

Requirements

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Knowledge of government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid.
Understand how the Student Aid Index (SAI) calculation works and how the SAI impacts the awarding of Title IV funds.
Knowledge of federal Title IV financial aid programs, awarding eligibility requirements and supporting regulations.
Working knowledge of Federal Systems such as COD (Common Origination and Disbursement System), FPP (FAFSA Partner Portal) and NSLDS (National Student Loan Data System).
Knowledge of and skill in automated processing.
Demonstrated skills in critical thinking and problem-solving.
Knowledge of Family Educational Rights and Privacy (FERPA) requirements.
Demonstrated skills in critical thinking and problem solving.
Ability to clearly communicate to perform essential functions.
Demonstrated basic computer software skills, such as Microsoft Office products, specifically Word and Excel.
Knowledge of the principles of exemplary customer service demonstrated through actively listening, acknowledging, and responding to every inquiry; taking ownership and resolving each concern or problem as appropriate; exhibiting professionalism and expertise in every interaction and engaging in professional development to meet expectations for service excellence.
Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
Ability to lead by example in communicating, participating, and encouraging support of the institution’s sustainability programs

Nice To Haves

One year of experience in financial aid student counseling.
Demonstrated knowledge of government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid.
Demonstrated knowledge of how the Student Aid Index (SAI) calculation works and how the SAI impacts the awarding of Title IV funds.
Demonstrated knowledge of federal Title IV financial aid programs, awarding eligibility requirements and supporting regulations.
Demonstrated knowledge of private loan programs, awarding eligibility requirements and lender policy.
Demonstrated working knowledge of Federal Systems such as COD (Common Origination and Disbursement), FPP (FAFSA Partner Portal) and NSLDS (National Student Loan Data System).
Demonstrated working knowledge of ELMOne and ELMSelect for private loan processing and reconciliation.
Demonstrated knowledge of monthly and annual Title IV reconciliation processes.
Demonstrated knowledge of and skill in automated processing.
Experience in critical thinking and problem solving.
Demonstrated knowledge of Family Educational Rights and Privacy (FERPA) requirements.
Experience in critical thinking and problem solving.
Evidence of effective communication skills.
Demonstrated basic computer software skills, such as Microsoft Office products, specifically Word and Excel.
Demonstrated knowledge of the principles of exemplary customer service demonstrated through actively listening, acknowledging, and responding to every inquiry; taking ownership and resolving each concern or problem as appropriate; exhibiting professionalism and expertise in every interaction and engaging in professional development to meet expectations for service excellence.
Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
Ability to lead by example in communicating, participating, and encouraging support of the institution’s sustainability programs

Responsibilities

Analyzes and processes financial data on students to determine aid eligibility and make awards within federal, donor and/or institutional guidelines.
Requests additional information based on analysis and review to apply established government and institutional regulations, rules, guidelines, and procedures.
Determines eligibility for federal, state, and institutional financial aid.
Resolves over awards and over-payments and contacts students, lenders, employers, donors, guarantee agencies and/or staff to resolve discrepancies.
Compare and resolve discrepancies between student accounts and financial aid office records for Federal Direct Loan and TEACH Grant program reconciliation.
Review and resolve outstanding origination errors and rejected loan records.
Determines appropriate cost of attendance for students and awards federal, state, and institutional aid to financial aid recipients.
Uses information systems to input data, maintain databases, perform research for projects or inquiries and generates reports.
Interacts with appropriate outside entities in order to facilitate the student eligibility process.
Notifies students of changes in eligibility of awards.
Addresses questions and requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
Analyzes various system-generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines.
Must be able to meet and maintain access requirements for secure federal and/or state websites, such as the National Student Loan Data System (NSLDS).