Coordinator, Financial Aid

Lynn University•Decatur, GA

23h

About The Position

The Financial Aid Coordinator serves as the initial point of contact for students and parents visiting or calling Financial Aid. The position of coordinator, seeks to promote superior customer service in the areas of financial aid and student accounts. This cross-functional service at the front counter focuses on areas of financial aid; student accounts receivable, billing, and financial records. The Coordinator will also play a role in the different outreach activities organized by the department. Job Description: Job Description Essential duties and responsibilities Analyze student financial aid, accounts receivable and to respond to student inquiry Counsel active and inactive students on financial matters that involve proactive problem solving and on the spot problem solutions. Provide students with quality service by educating students on financial aid, accounts receivable, deadlines, and procedures. Follows up on complaints until they are resolved and attend to complex issues with minimal supervision. Contact parents, faculty, staff, and collegiate departments in order to answer, assist, clarify, intercede, and advocate any concerns or issues students may have. Assist students with the process of applying for financial aid, payments, and retrieval of documents online. Coordinate the student withdrawal process within Financial Aid which incorporates all those students withdrawn, conferred and cancelled. Assist with default prevention through decreasing delinquent account balances and ensuring payments are timely. Assist on outreach projects and presentations. Attend open house events to assist parents and prospective students with any financial questions. Assist with the training and coordination of projects for Federal Work Study Students. Assist with processing of Employee Scholarship Applications. Assist with transcript approval process Run reports to determine those students missing financial documents and financial balances. Serve as back up to the Office Assistant in terms of coordinating incoming communications via email and phone. Other clerical duties as assigned.

Requirements

Knowledge in the use of PowerFaids, Jenzabar, Excel, Word, Outlook, Power Point, Image Now.
Proven Ability to work effectively independently and as a team member.
Self motivated with focus on problem solving that produce results.
Ability to multi-task and function in a fast paced environment.
Ability to work flexible hours as may be required during peak processing time.
Ability to meet expectation of managing daily workflow within set deadlines with minimal supervision.
Bachelors Degree or a minimum of three years experience in finance, financial aid processing and awarding.

Responsibilities

Analyze student financial aid, accounts receivable and to respond to student inquiry
Counsel active and inactive students on financial matters that involve proactive problem solving and on the spot problem solutions.
Provide students with quality service by educating students on financial aid, accounts receivable, deadlines, and procedures.
Follows up on complaints until they are resolved and attend to complex issues with minimal supervision.
Contact parents, faculty, staff, and collegiate departments in order to answer, assist, clarify, intercede, and advocate any concerns or issues students may have.
Assist students with the process of applying for financial aid, payments, and retrieval of documents online.
Coordinate the student withdrawal process within Financial Aid which incorporates all those students withdrawn, conferred and cancelled.
Assist with default prevention through decreasing delinquent account balances and ensuring payments are timely.
Assist on outreach projects and presentations.
Attend open house events to assist parents and prospective students with any financial questions.
Assist with the training and coordination of projects for Federal Work Study Students.
Assist with processing of Employee Scholarship Applications.
Assist with transcript approval process
Run reports to determine those students missing financial documents and financial balances.
Serve as back up to the Office Assistant in terms of coordinating incoming communications via email and phone.
Other clerical duties as assigned.