Ensures the timely processing of payments and financial transactions, including payments, adjustments, returned checks, overpayments, etc., on the automated financial system. Follows up on unidentified or other problem payment instruments. Reviews and analyzes financial data as required. Prepares routine and ad hoc reports. Ensures that up-to-date and accurate records of inquiries are maintained and reported. Maintains files, records, and chronologies of entry activities. Reviews, analyzes and interprets legal documents (i.e. judgments and settlement agreements) as to the calculation of debt balances. Ensures the monitoring and maintenance of database used for processing ACH (Automated Clearing House) payments. Handles interfaces with various government accounting systems. Analyzes financial reports, cost data, operating and project reports, etc. Assists with the training of new employees. Assists with yearly audits (both financial and A-123 confirmation audits). Handles complex transactions conducted for disbursements that affects the outcome of payments to payees Overall QA responsibility for the overall process. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Maintains call center database by entering information and document customer interaction. Updates job knowledge by participating in educational opportunities and knowledge management.
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Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree