The Technology Department is a critical driver and enabler for the Girl Scouts movement. This is where technical expertise, such as application development, data engineering and infrastructure support all reside to delivering the best experience for girls, volunteers, and supporters. Directly tied into strategy and innovation, technology solutions crafted in partnership with councils and business partners range from proof of concepts to deployment of highly complex and critical systems. We deliver technology expertise across all the disciplines and key business systems for the GSUSA application portfolio. Come join the team and make an impact! POSITION SUMMARY The Finance Analyst, L2 Technical Support, will maintain applications within the portfolio of the Customer Applications department to ensure continued delivery of solutions to meet business needs of councils, GSUSA and our girl scouts/volunteers. This position is responsible for becoming an expert in our applications (with a focus on finance) and resolving technical issues brought to us through Salesforce cases. They will work these cases by remote diagnosis and communicate with the users through email, chat, and phone support. They will identify trends in our cases and escalate these issues for correction. They will also be capable of testing solutions to issues they have raised. Our team supports applications built on Salesforce, SAP Hybris, SAP CDC, OKTA and Netsuite.