Field Support Technician

RTX•Everett, WA

4d•Onsite

About The Position

As a Field Support Technician, you will perform service activities associated with installing, maintaining, and servicing Collins Aerospace Interior seating products at aircraft manufacturing facilities or customer sites. What You Will Do: Assist in orienting, training, assigning and checking the work of technical/business support employees Travel independently when needed to other locations to work in support of products Demonstrates behaviors in line with Collins Leadership Behaviors and Values Provides support to customers in solving technical problems incurred in the installation or operation of company products; consults with customers regarding pre and post-installation problems; may review customer equipment interface requirements. May familiarize customers with the maintenance and use of their products and drawings. Troubleshoots and diagnoses system/equipment interfaces problems during installations. Performs preventive maintenance, modifications, and field changes to installed equipment as necessary. Provides support in the conduct and performance of equipment/system acceptance testing following installation. Use applicable drawings and tools to troubleshoot problems Ensure all necessary documentation is correct and completed for works carried; and, all systems are updated and reflect current status against daily work plan (Velocity/CMES, WUC’s) Assists engineering in determining and solving equipment design problems, evaluating product performance, and conducting field trials.

Requirements

Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience

Nice To Haves

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
While performing the duties of this job, the associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, talk or hear.
The associate must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the associate is occasionally exposed to wet and/or humid conditions and outside weather conditions.
The noise level in the work environment is usually moderate.

Responsibilities

Assist in orienting, training, assigning and checking the work of technical/business support employees
Travel independently when needed to other locations to work in support of products
Demonstrates behaviors in line with Collins Leadership Behaviors and Values
Provides support to customers in solving technical problems incurred in the installation or operation of company products; consults with customers regarding pre and post-installation problems; may review customer equipment interface requirements.
May familiarize customers with the maintenance and use of their products and drawings.
Troubleshoots and diagnoses system/equipment interfaces problems during installations.
Performs preventive maintenance, modifications, and field changes to installed equipment as necessary.
Provides support in the conduct and performance of equipment/system acceptance testing following installation.
Use applicable drawings and tools to troubleshoot problems
Ensure all necessary documentation is correct and completed for works carried; and, all systems are updated and reflect current status against daily work plan (Velocity/CMES, WUC’s)
Assists engineering in determining and solving equipment design problems, evaluating product performance, and conducting field trials.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.
And more!