Field Support Technician

Trilon Group•Las Vegas, NV

1d•$72,000 - $118,000•Onsite

About The Position

At Horrocks, we believe the best work comes from companies with values, that our people are our greatest resource, and that we have a responsibility to the communities where we live and work. As a Field Support Engineer, you will play a vital role in delivering a reliable, secure, and empowering technology experience across our offices.

Requirements

2–5 years of experience in IT support, field services, or workplace technology roles
Strong knowledge of Microsoft 365, Windows, macOS, Active Directory, and endpoint management tools
Familiarity with collaboration platforms, meeting room technologies, and workplace networking
Experience supporting onboarding, hardware provisioning, and office IT setup
Ability to install and troubleshoot edge infrastructure in coordination with senior engineering teams
Strong communication and customer service skills with the ability to effectively train and support employees
Excellent troubleshooting and problem-solving abilities with a proactive, customer-first mindset
Willingness to work occasional evenings or weekends as business needs require
Ability to travel periodically between regional offices to provide onsite support

Nice To Haves

Bachelor’s degree in Information Systems or a related field preferred
Relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus

Responsibilities

Serve as the primary onsite IT resource for designated Horrocks offices, providing responsive and effective technical support
Partner with the Service Desk team to resolve escalated issues and proactively address local technology needs
Support office relocations, expansions, acquisitions, and new office setups, ensuring infrastructure and endpoints are deployed properly
Provide onsite and remote support to regional offices as needed
Deliver seamless onboarding and offboarding experiences, including account provisioning, hardware setup, and access configuration
Provide in-person and virtual training on core technologies to increase adoption and digital effectiveness
Act as a trusted liaison between employees and IT leadership, gathering feedback and identifying opportunities for improvement
Promote a culture of productivity, innovation, and exceptional customer service within regional offices
Manage the full lifecycle of laptops, peripherals, and mobile devices, including procurement, deployment, maintenance, and refresh
Install, configure, and troubleshoot local infrastructure components such as networking equipment, edge systems, and meeting room technology
Ensure collaboration spaces and local IT systems remain reliable, secure, and aligned with company standards
Maintain accurate documentation within the IT knowledge base and contribute to service delivery standards
Document regional applications, workflows, and processes while recommending scalable enterprise solutions
Share best practices and lessons learned to ensure consistent service quality across all Horrocks offices