Field Support Technician

TKC Holdings

1d

About The Position

There is always extensive travel to and from each site the Field Tech visits. Once there, they will perform a walk-through of the facility to repair or replace any components on a suite of custom configured network devices in support of multi-year state and county contracts. Field Techs perform installations at the new site. This requires putting together a significant amount of network equipment for the inmate phone system and associated add on components in support of the contract. Other duties as determined by the needs of the business.
Supporting Fl, AL, and GA states

Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Must have T-1 and analog circuit repair knowledge.
• Must have excellent working knowledge of multiple network disciplines and perform advanced network diagnostics to isolate and troubleshoot issues.
• Must be able to develop good working relationships with facility personnel.
• Excellent written and verbal skills.
• Strong team oriented business skill.
• Professional attitude in dealing with customers.

Responsibilities

• Service and maintain inmate phone systems at correctional facilities within an assigned region.
• Ability to travel throughout assigned territory as needed.

Benefits

• IC Solutions offers comprehensive benefits to all regular-full time employees:
• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
• IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree