Field Support Representative, Diagnostics - Pittsburgh South

Idexx • Pittsburgh, PA

15d • $27 - $30 • Remote

About The Position

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork. We are always on the lookout for great Veterinary Technicians! for Field Support roles! We are currently having conversations with people who might like to join our IDEXX team in the future or would like to get more information about Field Support Careers at IDEXX. Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives What can you expect? You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs. As an FSR you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue) You would also assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices. The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth. What do you need to succeed? Being able to build relationships with all personalities is a must! You also must enjoy life. This is a fun and fulfilling job. It may come across stressful at times, but it really is fun, and our team is amazing! You would get to visit some amazing towns and places as you work.

Requirements

• Being able to build relationships with all personalities is a must!
• Enjoy life
• Minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred
• Effectively communicate and collaborate with customers, management, and peers
• Build strong customer and peer partnerships that allow you to gain confidence and trust from others easily
• Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions
• Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations
• Comfortable learning and using technology such as computers, tablets and Smartphones
• Valid Driver’s License required
• Requirement to currently reside in or be willing to self-relocate within the designated territory

Nice To Haves

• Computer networking experience is a plus!

Responsibilities

• Install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue)
• Assist with critical customer need visits, providing onsite technical support when things are not going according to plan
• Visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices
• Work and travel from a home office
• Utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor
• Accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth

Benefits

• Hourly rates ranging from $27-30 per hour
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• On the job training and career advancement opportunities (experience NOT required)
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees