Field Support Representative

RAILCREW XPRESS LLC•North Kansas City, MO

About The Position

The FSR position is responsible for interacting with our clients, RCX management and Drivers. An FSR will generally work 3, 12-hour shifts and 1, 6-hour shift per week.

Requirements

High School Diploma or equivalent
Computer
Internet access.
Headset to answer phones.
Minimum of 1 year of high volume dispatching or call-center experience
Must be a minimum of 21 years of age
Ability to lift up to 10 lbs.
Position requires extended periods of time sitting
Position requires extended periods of time using a telephone
This position is subject to Random drug and alcohol testing
If you are having connection issues with your internet, you must call the Dispatch Manager and arrange to pickup a hotspot. You must also arrange to drop off this equipment.
Proper phone techniques and etiquette
Ability to transcribe audio to text
Ability to professionally communicate both written and orally
MS Office products, including Outlook, Word and Excel
Google
Google Mapping
DriveCam
Computerized dispatch software
Excellent interpersonal and communication skills
Strong attention to detail
Strong organizational skills
Ability to juggle multiple deadlines within a stressful environment
Ability to communicate professionally both written and verbally

Responsibilities

Providing customer service to RCX clients, field management and drivers.
Taking assignments from RCX clients.
Answering phones and assisting clients, RCX management and drivers with all issues pertaining to the day to day operation
Identifying and assigning drivers and vans to trips received from clients
Communicating essential information and updates to our clients, RCX management and drivers
Obtaining proper approvals and documentations necessary for payment
Perform administrative functions to assist in keeping driver and van information updated.
Reporting information necessary for the RCX field managers to properly manage the drivers.
Correctly obtaining and recording trip information for communication and billing to the clients.
Other duties as necessary to create a proper work environment or that become essential to the day to day operation of the company.