Field Support Manager
About The Position
DeVivo Companies currently has an opening for a Field Support Manager at our New Britain, CT location. The Field Support Manager strengthens fixed operations across the company by providing hands-on administrative support, knowledge transfer, and execution assistance wherever it is needed. This role helps ensure that service, parts, and related operational teams have the tools, understanding, and processes required to operate effectively and consistently. DeVivo Companies delivers comprehensive transportation, fleet, and equipment solutions through four integrated divisions serving the Northeast for over a century. Our capabilities span fleet maintenance and repair, school and commercial bus sales and service, truck and trailer equipmentincluding towing, refrigerated transport, yard trucks, and specialty vehicle buildsas well as a full Parts & Tools operation supporting daily maintenance needs. With twelve locations, OEM partnerships, factory-trained technicians, and extensive parts inventories, we provide complete lifecycle support for the vehicles and equipment that keep businesses, municipalities, and schools moving. At DeVivo, long-term customer success drives everything we do. Learn more about us at www.devivocompanies.com .
Requirements
- High school diploma or equivalent
- 3+ years of experience in service, parts, or fixed operations administration
- Strong understanding of fixed operations workflows and administrative processes
- Ability to build rapport and work effectively with technicians and operations staff
Nice To Haves
- Experience working with the Excede (Procede) Dealer Management System
- Experience supporting multiple locations or departments
Responsibilities
- Fixed Operations Support Provide on-site and remote administrative support to service, parts, and related fixed operations teams
- Assist departments with workflow organization, documentation, and follow-through
- Help teams align with established processes and expectations
- Operational Coverage & Continuity Step in to provide temporary support or coverage when key fixed operations personnel are out or positions are open
- Help maintain continuity of administrative workflows and day-to-day operations during transitions or staffing gaps
- Training & Knowledge Sharing Train team members on systems, processes, and administrative practices
- Support onboarding and cross-training by reinforcing standard workflows and tools
- Learn effective practices from high-performing teams and help share them across the organization
- Cross-Location Coordination Act as a link between locations to promote consistency in fixed operations practices
- Facilitate communication between locations to help share information
- Continuous Improvement Support Identify recurring administrative or process challenges impacting fixed operations
- Share observations and recommendations with operations leadership
- Support implementation of process improvements, updates, or changes
Benefits
- Medical & dental insurance
- Life insurance
- 401k plan with match
- Flexible spending account
- Paid time off
- Uniform & boot program
- Promotion opportunities we promote from within
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
