Field Support Manager

Nouria

1d

About The Position

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the country We are seeking an experienced and dynamic Field Support Manager to lead and support field operations across multiple retail locations. This role will focus on driving operational excellence, improving store performance, and supporting field teams to ensure consistent execution of company standards. The Senior Field Support Manager will serve as a key liaison between corporate leadership and field teams, providing strategic guidance and hands-on support to maximize sales, customer satisfaction, and team performance.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
• 5–7+ years of experience in multi-unit or field management, preferably in the retail industry.
• Strong leadership and team development skills with a proven track record of driving performance.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to analyze data, identify trends, and make strategic recommendations.
• Experience managing large teams and complex operations in a fast-paced environment.
• Willingness to travel extensively within the region.

Responsibilities

• Operational Leadership: Oversee and support the execution of operational strategies across retail locations. Ensure consistent adherence to company policies, procedures, and brand standards. Monitor and analyze store performance, identifying opportunities for improvement and implementing corrective actions.
• Training & Development: Provide coaching and guidance to field managers and store teams to enhance performance and customer service. Develop and implement training programs to improve operational efficiency and staff engagement. Lead by example and create a culture of accountability and continuous improvement.
• Performance Management: Monitor key performance indicators (KPIs) and drive initiatives to meet or exceed targets. Partner with regional and store managers to address performance gaps and implement improvement plans. Conduct regular field visits to assess operational performance and provide real-time feedback.
• Strategic Planning & Execution: Collaborate with corporate leadership to develop and implement business strategies. Lead and support the rollout of new products, promotions, and operational initiatives. Ensure smooth execution of store openings, closings, and remodeling projects.
• Customer Experience: Champion a customer-first culture by reinforcing customer service standards and best practices. Resolve escalated customer issues and ensure consistent customer satisfaction. Analyze customer feedback to identify trends and implement improvements.
• Cross-Functional Collaboration: Act as a key point of contact between corporate teams and field operations. Communicate insights from the field to influence company policies and strategies. Work closely with HR, Marketing, and Supply Chain to align business objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager