Manager, Field Applications Support

Takara Bio USA•Boston, MA

4d•$155,000 - $165,000•Remote

About The Position

Takara Bio USA (TBUSA) empowers life science discovery. We bring innovation and inspiration to every scientist - promoting discoveries that improve health and the environment. We hold values that all employees and prospective candidates should demonstrate: Innovation, Teamwork, Integrity, Respect, Growth, Diversity and Quality. We value helping employees develop their skills and you will be part of this journey! At Takara Bio, we know that every experimental decision has an impact. Choices matter, from design to data analysis. We create best-in-class products that get the job done. In your hands, what do those research reagents and kits create? Something powerful: knowledge, understanding, and—often—hope! Together we can improve the human condition through biotechnology…and That's Good Science! How this role drives the company forward: The Manager, Field Applications Support, oversees and directs the field scientific application team, ensuring optimal performance and alignment with organizational objectives. This role evaluates customer experience, product performance, and team KPIs, and delivers actionable recommendations to Sales, Marketing, and R&D regarding product enhancements, team activities, customer inquiries, and product-related issues. The Manager, Field Applications Support role may be remote based. Travel, including overnight, is required approximately 50%. International travel is required. How you will make an impact: You will lead and elevate a high performing Field Applications team that empowers researchers to unlock spatial and single cell insights. By providing expert support for Takara’s Spatial Genomics and Single Cell RNA library preparation products, you will accelerate evaluations to adoption, shorten time to value, and raise customer satisfaction. You will translate the voice of the customer into clear guidance for Marketing and R&D, shaping product improvements and roadmaps. Through rigorous analysis of customer challenges, you’ll inform new tools, best practices, and workflows that advance understanding of human biology and expand Takara’s impact across the life sciences community.

Requirements

MS/PhD in Molecular Biology, Cell Biology, Microbiology, Biochemistry, or related scientific fields is required.
Requires a minimum of 8 years field applications experience.
Requires a minimum of 5 years managing a field applications support team.
Advanced understanding of single cell applications, Next Generation Sequencing, and genomic applications are required for this position.
Strong organizational and communication skills.
Capable of working independently, is self-motivated and proactive.
Customer-centric and keenly aware of markets, trends and competitors.
Demonstrates a sense of urgency, contagious optimism and a “can do” attitude.
Valid driver’s license is required.

Nice To Haves

Understanding of instrumentation and microfluidic systems.

Responsibilities

Develop and implement strategies to boost team efficiency and effectiveness, always aiming to improve the customer experience.
Monitor performance against KPIs and take proactive steps to address any shortfalls.
Delivers comprehensive assessments of customer success to the full commercial team and senior management, including recommendations for product related and customer support improvements.
Lead cross-functional initiatives to enhance customer support processes and support new product launches by coordinating resources and collaborating with relevant teams.
Manage team workload, escalate resource gaps when necessary, and ensure access to the tools and information needed for effective technical solutions.
Provide ongoing feedback, coaching, and mentorship.
Guide team members in setting and reaching their professional development goals.
Oversee delivery of high-quality technical and soft-skills training.
Conduct performance reviews and provide feedback aligned with development objectives.
Ensure all processes align with company policies and are audit-ready for both internal and external reviews.
Oversee processes such as FAQ analysis, case reviews, and customer feedback evaluation.
Advocate for customers and identify opportunities to improve their experience.
Foster a collaborative, customer-first culture.
Build strong internal networks to share knowledge and resources across the Service Organization.
Responsible for recruitment and hiring of Field Applications Scientists.
This position has supervisory responsibilities.