Field Support Manager -- BYU-Pathway Worldwide

The Church of Jesus Christ of Latter-day Saints • Salt Lake City, UT

9h • Hybrid

About The Position

BYU-Pathway Worldwide improves the lives of its students through access to spiritually based, online affordable higher education. Its mission is to develop disciples of Jesus Christ who are leaders in their homes, the Church, and in their communities.
BYU-Pathway Worldwide serves more than 85,000 students annually from more than 180 countries. Certificates and degrees are offered in partnership with BYU-Idaho and Ensign College.
This position is in Field Support, which is a division of the Global Engagement and Operations (GEO) Department. Field support is responsible for the onboarding, training, support, and offboarding of thousands of Service Missionaries assigned to BYU-Pathway Worldwide, the department is also tasked to represent GEO as the business owner to develop and maintain systems used by missionaries and employees in the department.
The Field Support Manager is responsible for leading operational support functions that enable the effective delivery of BYU-Pathway programs worldwide. This role manages a team of contractors and volunteers and serves as the primary operational owner for selected Field Support processes.
The Field Support Manager focuses on understanding the BYU-Pathway Worldwide strategy and using this understanding in the creation, implementation, maintenance and stability of products, processes, policies, and procedures that enable the delivery of the BYU-Pathway Worldwide portfolio through the Field Operations Teams wherever the Church is organized with consistency and reliability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed