Field Support Engineer

IDEMIA

2h

About The Position

We are looking for an experienced and autonomous Field Support Engineer to act as IDEMIA’s technical ambassador in North America, supporting the roll-out of our systems alongside our partners and clientsThis position combines hands-on fieldwork, customer support, diagnostics, training, and project coordination, while managing relationships with local clients and suppliers.
The ideal candidate will bring a strong background in electronics, electromechanical systems, or industrial field service, excellent communication skills, and a solutions-oriented mindset.
Working closely with IDEMIA’s engineering and operations teams in France, you will ensure the successful deployment, maintenance, and technical support of our radar systems across the regionThe role requires high autonomy, mobility, and professionalism, as it operates largely independently within the US time zone.

Requirements

• US citizen, fluent in English, with French language skills considered an advantage
• Excellent communication, presentation, and customer interaction abilities, and bring an entrepreneurial mindset with a proactive, hands-on approach to problem-solving
• Based on the US East Coast, with flexibility to travel across North America
• A minimum of ten years’ experience is required in field service, maintenance, or deployment of electronic or electromechanical systems, ideally with experience in software development or technical project management
• A strong foundation in C++ and Python is essential, alongside solid knowledge of electronics, IP networking, and embedded systems
• Experience in embedded systems, video or image processing, or hardware/software integration is a plus, as is proven ability to work independently, manage priorities, and collaborate effectively with international teams
• A valid driver’s license and eligibility to work in the United States are required

Nice To Haves

• Experience within the traffic enforcement, smart mobility, or public safety technology sectors will be an advantage, along with familiarity in hardware/software integration, remote diagnostics, and image-based systems
• Confident producing technical documentation, delivering training, and managing operational logistics in field deployment environments
• Previous experience collaborating with international teams or providing remote technical support will be highly valued

Responsibilities

• Serve as the primary technical point of contact for clients and partners in the US and Canada, providing both on-site and remote technical support for roadside speed and red-light radar enforcement systems
• Diagnostics and troubleshooting of software and hardware issues, while coordinating with IDEMIA’s R&D and operations teams in France to escalate and resolve complex challenges
• Manage relationships with clients, partners, and suppliers, ensuring seamless communication, collaboration, and customer satisfaction
• Participate in the deployment, integration, and field testing of IDEMIA’s enforcement solutions, conducting technical training sessions for client field teams and operators, and managing local spare parts and logistics for maintenance operations
• Prepare project updates, technical findings, and performance reports, provide on-site supervision during deployments, and travel regularly across North America, typically once or twice per month
• Participate in a one-month onboarding program in France and ongoing participation in two to three technical workshops per year

Benefits

• Joining IDEMIA offers a unique opportunity to play a key role in our US and Canada expansion, contributing directly to global road safety and smart mobility innovation
• We provide comprehensive onboarding and technical training in France and the Middle East, exposure to world-class radar and imaging technologies, and ongoing professional development through global workshops
• The role comes with a competitive salary, performance-based incentives, and a dynamic, flexible working environment within an internationally recognised technology leader

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees