Field Support Engineer
About The Position
SymQuest, a Division of Konica Minolta, currently has an exciting opportunity for a Field Support Engineer! Responsibilities Project work including Desktop installs Network hardware installations (Switches, APs) Firewall Installations Unified Communication (VoIP) installations ISP Cutovers Assisting other engineers with project tasks Pre-scheduled onsite/remote visits with clients to perform IT Checklist Network Administration tasks (tasks include server health checks, test backup/restores, antivirus updates, OS service packs, critical updates, and server event log reviews) Act as an internal Network Administrator, resolve network problems as necessary. Review network infrastructure and make recommendations for improvements. On-Site dispatches Scheduled onsite dispatches for issues the SymQuest NOC cannot resolve remotely. Products and Services: Local & Wide Area Networks Network Operating Systems (2019, 2022, RDS) Messaging Systems (Primarily Exchange/M365) Security Firewalls, Routers and Managed Switches Desktop Productivity Tools (Office Suites) Desktop Operating Systems (Win10/11)
Requirements
- Minimum of a two-year college degree or equivalent field experience
- Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc.
- Strong analytical and organizational skills
- Strong communication and interpersonal skills
- Possess inherent troubleshooting skills
- Desire to "do what it takes" to solve technical challenges
- Practical, hands on technical experience is a must
- Advanced understanding of Microsoft products, virtualization solutions (VMware ideally), Citrix solutions, Symantec backup and protection solutions, third party utilities, local and wide-area networks, hardware, and desktop operating systems (Windows XP, Vista, 7 and 8/8.1)
- Network Operating Systems (Windows 2008/2012)
- Microsoft Exchange Server 2007, 2010 and 2013
- Microsoft SQL Server
- VMware vSphere 5.5 and related technologies
- Anti-virus, Anti-spam and Anti-spyware
- Backup Exec / Systems Recovery Server
- Thin client technologies (Citrix and RDS) Firewalls, Routers and Managed Switches (Cisco a plus)
- LAN / WAN / Wireless networking hardware and software technologies
- Systems Management Software (HP PSP, Dell OpenManage)
- Job may have significant, regional travel, which typically does not require overnight stays
- Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
- Creative and resourceful in developing solutions for client needs
- Ability to remain composed and confident under stressful conditions
- Need to work independently in front of clients a majority of the time
Responsibilities
- Desktop installs
- Network hardware installations (Switches, APs)
- Firewall Installations
- Unified Communication (VoIP) installations
- ISP Cutovers
- Assisting other engineers with project tasks
- Network Administration tasks (tasks include server health checks, test backup/restores, antivirus updates, OS service packs, critical updates, and server event log reviews)
- Act as an internal Network Administrator, resolve network problems as necessary.
- Review network infrastructure and make recommendations for improvements.
- Scheduled onsite dispatches for issues the SymQuest NOC cannot resolve remotely.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
