Field Support Engineer

Paladin Drones•Houston, TX

1d•Hybrid

About The Position

As a Field Support Engineer, you are the technical backbone of Paladin’s customer deployments. You work directly with public safety agencies to install, support, and maintain autonomous drone systems in mission-critical environments. You are Paladin’s on-site representative—owning system reliability in the field, resolving complex hardware and software issues, and translating real-world operational insights into actionable feedback for engineering, product, and operations teams. This role blends hands-on field work, remote troubleshooting, and customer-facing technical leadership.

Requirements

Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent hands-on experience)
2+ years of experience in field engineering, technical support, systems engineering, or similar roles
Strong troubleshooting skills across hardware, software, and networking systems
Experience working with Linux-based systems or embedded platforms
Comfortable working in customer-facing, mission-critical environments
Strong communication skills with a calm, professional demeanor under pressure
Ability to travel frequently and work flexible hours when needed
Valid driver’s license

Nice To Haves

Experience supporting UAVs, robotics, autonomous systems, or IoT devices
Familiarity with networking concepts (LTE, VPNs, firewalls, TCP/IP)
Experience working with public safety, government, or regulated environments
Hands-on experience with mechanical or electrical systems
FAA Part 107 certification (or willingness to obtain)

Responsibilities

Deploy, install, and commission Paladin drone systems at customer sites, ensuring systems meet operational and safety requirements.
Assist 24/7 Reliability: Participate in an on-call rotation covering critical incidents across software, firmware, networking/LTE, and on-site hardware setups (docks, sensors, EXT/compute, cabling).
Diagnose and resolve system failures; perform maintenance, repairs, upgrades, and component replacements across drone docks, sensors, compute, and networking equipment.
Support customer training, operational readiness, and best practices to ensure reliable day-to-day system use.
Collect logs, diagnostics, and field data to support root-cause analysis and long-term reliability improvements.
Work closely with Engineering, Product, and Customer Success teams to resolve issues, improve deployments, and harden systems for scale.
Document field issues, resolutions, and best practices to improve internal processes and customer outcomes.
Travel frequently to customer sites across the U.S. to support deployments, maintenance, and escalations.