Field Support Analyst

MasTec Communications Group • West Norriton Township, PA

5d

About The Position

MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States.
MasTec Communications Group performs both wireline and wireless communication services on a national scale. We are experts in cell tower construction, RF engineering, broadband fiber optic cable installation, OSP engineering, wireline construction, and emergency maintenance services.

At MasTec you’ll be joining a family, where we are dedicated to supporting each other and building an atmosphere of teamwork. As part of our team, your opportunities are limitless.

Requirements

• High school diploma or general education degree (GED)
• Excel and Microsoft Office proficiency
• Able to operate in a high-stress, fast-paced environment
• 1-2 years of related experience
• Pre-planning and forward thinking
• Communication skills
• Problem-Solving skills
• Financial acumen
• Must have the ability and be willing to travel, as required, for job-related functions
• Works primarily in an office environment

Responsibilities

• Build WRTs into our system
• Submit ERFs when the Market Lead is out
• Submit NTEs if material is needed
• Schedule crews for daily work when the Market Lead is out
• Update the tickets to provide status within the MNS Maintenance Platform from start to finish
• Update projects in Oracle once billing is approved
• Finalize all projects to closure, ensuring that costs are transferred as needed and revenue is applied to the project
• Submit NTEs for all Out of the Box Failures
• Put all closeouts into Closeout Packages
• Fill out the Timesheet per updates from the techs and data within the ticket
• Download pictures and acquire a signed AMF if applicable
• Upload pictures into MDAT
• Submit billing into ATT’s ACAS system
• Track all approvals and submit all approvals to the local office so they can finalize the project with revenue and cost adjustments, and submit invoices to AR within Oracle
• Upload all ACAS MNS timesheets into our STAACS system, showing all revenue and costs associated with the ticket, which downloads into an ODC where Revenue/Cost are analyzed for future bids in the current market
• Work with ATT MCAC to acquire all Warranty Recall tickets and get a PO generated
• Send off all PO PDFs to the local PM for them to set up projects from the local office
• Maintain traction on closeouts needed from techs and follow up with the team when it comes to signed AMFs needed
• Other job duties as assigned

Benefits

• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Life insurance
• Short-term and Long-term disability
• Medical, dental, and vision insurance
• Dependent care and medical flexible spending accounts
• Employee Assistance Program (EAP)
• Paid time off
• Paid holidays
• Family and medical leave
• Paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED