U-Box Field Support Analyst

U-Haul • Phoenix, AZ

3d • Onsite

About The Position

U-Box Operations is seeking career-minded individuals to contribute to the continuous growth, development, and success of the U-Box Operations Program as a U-Box Field Support Analyst. Under the direction of the U-Box Operations Manager, our department works closely with system members in the field to ensure that day-to-day U-Box transactions, applications, and business rules are working optimally. Our team of analysts will also identify operational trends that are in need of improvement and/or in need of bug fixes. This position is for individuals who are highly self-motivated, can work independently during times of high-volume inbound calls and chat intake, and possess strong critical thinking skills. This position is open to candidates currently residing in Arizona. U-Haul does not provide relocation assistance for this role. This position requires availability: · In office Full Time (non-remote, non-hybrid) · Friday through Tuesday or Thursday through Monday · Department Business Hours Mon-Fri: 6:00 AM to 6:00 PM MST Saturday: 6:00 AM to 4:30 PM MST Sunday: 7:00 AM to 3:30 PM MST · (Internal applicants can discuss scheduling based on experience and work history)

Requirements

• Strong written and oral communication
• Proficient with computers and common office applications (MS Edge, Google Chrome, MS Office, etc)
• Good Customer Service
• Ability to problem solve and think critically
• Ability to multi-task as well as alternate between tasks without disruption
• Must be able to work in a high volume/high workload environment
• Ability to work independently as well as in a team-based environment

Nice To Haves

• 2+ years of U-Haul experience
• 1+ years of experience with U-Box and the U-Box program
• 10 to 12 months of previous office experience

Responsibilities

• Answering phone calls from system members in centers, warehouse, traffic, CCRs, and others.
• Responding to real time chats for live support and/or troubleshooting.
• Opening and responding to incident emails received through our Incident Management Tool.
• Creating incident tickets using our Incident Management Tool to document, research, and resolve every point of contact made with the field.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees