Field Staff

Destination Concepts Inc

26d•Onsite

About The Position

The primary responsibility of Field Staff is to provide exemplary service and support on site for the program. The Field Staff are the front lines of the program frequently interacting with client. They are expected to be presentable and knowledgeable about their positions as they drive the guest experience and can be the front lines for troubling shooting on site. Field staff are expected to follow the directions outlined in their trip sheets and report guest experiences and any issues back to the Account Manager.

Requirements

2+ years of experience in the event industry, DMC field staff experience is a plus.
Capability to work with little supervision while making sound decisions.
Strong communication skills including ability to communicate and cultivate relationships with a wide range of personalities, ability to be both empathetic and firm, and to clearly articulate precise needs to avoid miscommunication.
Ability to cultivate relationships with various levels of employees and personalities in a professional manner across all departments within DCi.
Excellent verbal and written skills are mandatory

Responsibilities

Demonstrate professional dialogue and behavior with other staff, representatives of DCi, vendor contacts, clients, and event attendees.
Be capable of standing for the duration of their shift. Shift types vary, either inside and/or outside.
Communicate with the Staffing Department about shift availability, cancellations, and time restraints prior to trip sheet confirmation.
Bring uniforms, badges, and clipboards to every shift unless otherwise specified by the Account Manager of the program.
Show up on time for their shift, as specified in the trip sheet.
Maintain their calendars to prevent overbooking.
Provide information/narration about the specific area where their shift is to take place.
Know the location and general specifics about the venue in which they are assigned to work.
Read and confirm their trip sheet details within 24 hours of trip sheets being sent via email.
Input their hours and expenses into ADP payroll system each Sunday
Be able to lift 25lbs.
Recognize potential problems and risks before they arise and bring attention to the on-site lead or Account Manager.
Be familiar with emergency protocols at their venue such as locations of emergency exits, location of first aid kit, where security is located, being aware of guests with special needs, location of fire extinguishers, and chain of command in emergency procedures.
Be familiar with airports, managing manifests, communicating with on-site leads, and transportation vendors.
Greet the attendee(s), assist with retrieving luggage carts if needed, and direct them to their transportation.
Count the attendees getting on a vehicle to ensure there is enough capacity on the vehicle for transfer.
Communicate problems that arise calmly, never in front of attendees, to on-site supervisor or lead.
Communicate any lost luggage to the on-site supervisor or lead.
Follow transportation requirements.
Upon arrival of the vehicle, staff will introduce themselves to the driver.
Be familiar with the route to the venue, drop off and pick up locations for each venue and give guidance to vendor drivers as needed.
Be aware of changes in traffic on any given day. (Road closures, construction, etc.)
Confirm signage on the vehicle is correct before assisting guests over to the vehicle.
Place belongings on reserved seat for themself at the front of the vehicle if required to ride with attendees.
Discuss itinerary and special accommodations with the on-site lead or supervisor at the briefing.
When on a vehicle, staff must pay attention to the route and correct drivers as needed.
Always be personable and respectful to attendees.
Ensure that all attendees are present for pick up and drop off and have a plan for those who do not show up dictated by the on-site lead or supervisor prior to the event.
Record the number of passengers, names on a list, and/or time the vehicle leaves the curb as directed by the on-site lead or supervisor.
Communicate the details required with the on-site lead and supervisor as directed.
Distribute liability waivers as directed by your on-site lead or supervisor.
Remain with vehicle during the duration of the activity or join the activity as directed by the on-site lead or supervisor.
Keep track of guest counts for each activity.
Arrive at the venue at the start time to ensure the venue is ready for guests to arrive without a wait time.
Communicate with the supervisor to ensure the venue is set up to DCi’s standard with all components. (i.e., bar/alcohol/menus/restrooms/BEO’s/security/pre-set tables/cleanliness/activities and other components that may arise.)
Communicate with other field staff on the vehicle to ensure timing is correct for a smooth transition from vehicle to activity or evening event.
Verify the vehicle has the appropriate room to park and drop off/pick up guests.
Stay out of site at the restaurant/activity if dictated by the lead or supervisor for additional tasks.
Be familiar with hotel venues, managing manifests, communicating with on-site leads, and transportation vendors.