Field Services Technician- Landscape Products Group

SMITH TURF & IRRIGATION LLC • Charlotte, NC

2m

About The Position

The Field Services Technician for Landscape Products Group provides consistent, dependable, and conscientious technical products and sales support to customers within a designated service area. Support is delivered both remotely- phone or software and on-site.

This role focuses heavily on servicing and supporting large, computer-based central irrigation systems across multiple communication platforms. A key responsibility is building and developing a revenue stream through billable technical services while maintaining strong customer relationships.

Requirements

• Minimum of 2 years’ experience selling
• Knowledge of landscape products, power equipment and related parts is highly preferred
• Must have excellent selling, written and verbal communication and customer service skills
• Must be good with people, extremely tactful and professional
• Must maintain annual manufacturer training requirements
• Must live within the designated responsible territory
• Must be able to maintain a valid driver’s license and driving record that meets insurance standards
• Proficient in Microsoft products
• Bachelor’s degree preferred or a minimum of 3 years of hands-on field installation experience in irrigation and/or landscape lighting
• Hands-on technical experience in electrical systems, hydraulic principles, central-control irrigation platforms, and proficient with cellular, radio, Ethernet, and GPS technologies
• Experience with central control systems such as Toro, WeatherTrak, Baseline, and Rain Bird
• Strong troubleshooting and diagnostic skills
• Self-motivated and highly organized
• Excellent customer communication skills
• Ability to manage billable time effectively
• Mechanical aptitude with technical systems
• Strong attention to detail
• Professional appearance and customer-first mindset
• Frequent local and overnight travel within assigned service territory
• Ability to lift 50+ lbs
• Outdoor work in various weather conditions
• Valid driver’s license required

Nice To Haves

• Experience in the landscape products industry is a plus

Responsibilities

• Diagnosing and resolving irrigation system issues (electrical and hydraulic)
• Service and support central and satellite control irrigation platforms
• Perform communication checks and site surveys
• Conduct controller repair, programming, and firmware/software upgrades
• Install and configure antennas, modems, radios, weather stations, and decoders
• Perform voltage checks, grounding checks, wire tracking, and cable repairs
• Conduct flow sensor diagnostics and repairs
• Set up cellular, Ethernet, UHF radio, and remote access communication systems
• Provide consultation services (planning, design access, site evaluation)
• Accurately bill services per established fiscal year pricing structure
• Efficiently manage scheduling and daily workflow
• Troubleshoot field electrical and hydraulic irrigation issues
• Trace and track wire safely and competently
• Provide best-practice installation guidance when requested
• Assist in pump sizing (submersible and centrifugal)
• Understand and support pump controls (pressure tanks, relays, level controls)
• Assist with irrigation material take-offs
• Utilize GPS equipment for control system audits and assessments
• Support contractor training and education efforts

Benefits

• Competitive Compensation
• Medical, Dental, Vision, Short and Long Term Disability, Life Insurance
• Paid Time Off and Paid Holidays
• 401(k) with Company Match
• Employee Referral Program
• Opportunity of Advancement
• Paid Training and Certifications
• Free Counseling Services- EAP
• Product Discounts
• Weekends Off!
• Company vehicle, cell phone, laptop, fuel card

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level