Field Services Technician I

Rockdale County, Georgia • Conyers, GA

15d

About The Position

This Is entry-level work accurately reading water meters and assisting with the provision of customer· service. Through on-the-:]ob training, employees perform progressively responsible work locating and reading residential and commercial water meters on an assigned route. Employees use Initiative in carrying out recurring assignments independently without specific Instructions; however, unusual questions and requests are referred to the supervisor for assistance and Instructions. The Field Services Technician Supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results. Employees in this class respond to emergencies during non­ duty hours and must be available for standby/on-call duty on a rotating schedule.

Requirements

• High school diploma or equivalent.
• OR a combination of education, training, and work experience that provides the requisite knowledge, skills, and abilities for this job.
• Valid State of Georgia driver's license
• Knowledge of meter repair, testing and Installation procedures.
• Knowledge of the care and operations of the tools and equipment used in meter reading and repair.
• Knowledge of the geography of Rockdale County.
• Skill in operating a handheld meter-reading unit.
• Skill In the use of a variety of small tools.
• Skill In operating a computer and knowledge of h sic software applications.
• Skills in oral and written communication.
• Skill in dealing with the general public.
• Ability to record meter activity accurately and record readings legibly.
• Ability to establish and maintain effective working relationships with co-workers and the general public.
• Ability to sit, stand, walk, bend, crouch, stoop, reach, and climb ladders in order to perform a wide variety of Job tasks.
• Ability to lift light objects and heavy objects (such as manhole covers) weighing in excess of 60 pounds.
• Ability to communicate effectively with diverse and sometimes irate, hostile and threatening customers.
• Ability to distinguish between shades of color
• Ability to see, talk, and hear in order to operate a motor vehicle, read meters, be aware of hazards in the field, and to communicate with customers.

Nice To Haves

• One (1) year of related experience.

Responsibilities

• Read meters on an assigned route using a handheld computerized meter-reading unit; remove dirt, mud, and other debris from meter boxes In order to obtain accurate readings.
• Conducts special readings as required.
• Ensures that meters are functioning properly and reports any defective meters to the supervisor. Runs re­ checks on meters which have been questioned.
• Disconnects service to delinquent customers.
• May repair minor water leaks occurring at the meter.
• Drives a county vehicle along an assigned route and assures that the vehicle is properly maintained. Turns on and off service for new or relocating customers.
• Communicate with the public and coworkers regarding meter reading issues/concerns.
• Employees In this classification may be expected to perform any related duties as required by proper authority.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED