Field Services Technician 2

Iron Bow Technologies • Williamsburg, VA

2d • Onsite

About The Position

THE HIGH LEVEL IT Support Technician will be responsible for direct end user technical support for the Virginia Information Technology Agency (VITA) contract by providing comprehensive IT support for end users at customer sites throughout Virginia and the surrounding areas. Installs, maintains and repairs products such as equipment, integrated systems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time. WHAT YOU’LL BE DOING Provide technical / IT support for Commonwealth of Virginia Responsible for system updates, ticketing and asset management Perform break/fix software & hardware support (including OEM-certified warranty repair) Execution of asset disposal activities Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support) Provide support remotely via remote administration tools as well as onsite / desk side Imaging of Commonwealth devices Provide support for Windows operating system, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc. Ability to provide after-hours and weekend support ( When needed ) WHAT YOU BRING TO THE TABLE Experience with performing system imaging and deployment of workstations, laptops, and related hardware Experience performing password resets using Active Directory Demonstrate proficiency in basic break/fix hardware troubleshooting and component replacement (RAM, HDD/SSD, batteries). Experience performing basic network troubleshooting High School degree or comparable experience and 1-2 years of IT support or field service experience Self-driven problem solver with strong critical-thinking skills and the ability to think outside the box. Communicates complex technical issues clearly and professionally to end users. Collaborative team player who brings empathy and a customer-focused mindset. A valid driver’s license TRAVEL REQUIREMENTS Travel varies depending on tickets and technical skillset. WHY YOU’LL LOVE IT Be instrumental in designing something new. Bring your expertise and make this opportunity uniquely yours. Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by. Be a part of organizational transformation. Now’s the time to join. Iron Bow is redesigning customer and employee experience. This new approach elevates all and truly enables success. Iron Bow fosters a family-oriented culture where every team member is embraced. Join us and be part of something meaningful supporting your community while making a difference across the Commonwealth of Virginia. #LI-PD1 #LI-ONSITE

Requirements

• Experience with performing system imaging and deployment of workstations, laptops, and related hardware
• Experience performing password resets using Active Directory
• Demonstrate proficiency in basic break/fix hardware troubleshooting and component replacement (RAM, HDD/SSD, batteries).
• Experience performing basic network troubleshooting
• High School degree or comparable experience and 1-2 years of IT support or field service experience
• Self-driven problem solver with strong critical-thinking skills and the ability to think outside the box.
• Communicates complex technical issues clearly and professionally to end users.
• Collaborative team player who brings empathy and a customer-focused mindset.
• A valid driver’s license

Responsibilities

• Provide technical / IT support for Commonwealth of Virginia
• Responsible for system updates, ticketing and asset management
• Perform break/fix software & hardware support (including OEM-certified warranty repair)
• Execution of asset disposal activities
• Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
• Provide support remotely via remote administration tools as well as onsite / desk side
• Imaging of Commonwealth devices
• Provide support for Windows operating system, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
• Ability to provide after-hours and weekend support ( When needed )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees