Field Services Tech - Desktop Support

Tower Health•Philadelphia, PA

15d•Onsite

About The Position

The Field Services Technician I is an on-site position that supports the health system's end user computing environment. The technician analyzes situational workflow and processes to implement, support, organize, modify, or otherwise maintain the health system's computer systems as they relate to end user devices. This includes installation, maintenance and troubleshooting of hardware and software which enhance productivity and the integration of these products into the departmental and Information Systems environment. The position involves first level support with regards to troubleshooting and problem resolution. The technician’s adherence to standardized Service Level Agreements for both on-site and on-call support is of the utmost importance. The technician is expected to manage endpoints within a complex and varied environment ranging from the traditional PC based workstation to hand-held mobile devices. This role is “hands-on” and will require placement and movement of devices, on the spot troubleshooting skills, and unwavering support for a standards-based end user centric approach. Expectations include clear and concise documentation be updated within the IT Service Management platform relative to incident or request resolution in a timely manner.

Requirements

Completes and maintains all competencies and trainings as required for role.
High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
Experience in an IT support position providing software and/or hardware support is required.
Current Valid Driver's License
Analytical Skills
Customer Service Skills
Detail Oriented
Excellent Communications Skills
Excellent Interpersonal Skills
Listening Skills
Excellent Teamwork Skills
Microsoft Office Applications
Multitasking
Problem Solving Skills
Relationship-Building Skills
Service Orientation
Strong Team Player