Field Services Team Leader

Baxter International Inc.•Downey, CA

1d•$68,000 - $93,500

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Every day, Baxter touches the lives of millions of patients and providers around the world. Our products and services are found in hospitals, clinics, and homes—supporting care during the moments that matter most. At Baxter, our teams don’t just maintain equipment; they help ensure patients receive safe, uninterrupted care. This is where your technical expertise and leadership help save and sustain lives. Your role at Baxter As a Team Leader, you will serve as a subject matter expert across multiple platforms within the Baxter portfolio while providing day‑to-day leadership for service center operations. This is a working leadership role—combining advanced technical service with oversight of daily work activities, training, and team coordination. You will perform complex repairs, support product readiness for patient use, and provide timely, professional service across customer and service center environments.

Requirements

High School Diploma or GED
8+ years of hands‑on experience with medical devices or FDA‑regulated products
2+ years of driving or delivery experience
Valid driver’s license and ability to obtain and maintain a DOT medical card
Ability to read and apply technical manuals, schematics, and service documentation
Strong communication skills and the ability to lead technical work independently and collaboratively
Comfort using Microsoft Office and adapting to new technologies
Flexibility for on‑call work, occasional overtime, and occasional overnight travel

Responsibilities

Lead daily work distribution for service center staff, coordinating field and warehouse activities to meet operational and customer needs
Perform advanced diagnostics, troubleshooting, and complex repairs on Baxter medical devices using service documentation and specialized test equipment
Support product readiness through preventive maintenance (PM), between‑patient inspections (BPI), and equipment modifications
Train and support technicians on Baxter products and services at the service center, territory, and area levels
Manage inventory accuracy, parts usage, and service revenue activities in alignment with service contracts
Monitor dashboards and key metrics, coaching the team toward safety, quality, and performance goals
Partner with Operations, Sales, Service teams, and customers to resolve issues and improve service outcomes
Participate in on‑call coverage and provide 24/7 delivery, removal, and service support as required

Benefits

Baxter offers comprehensive compensation and benefits packages for eligible roles.
Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

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