Ward Services Team Leader

Mater • Springfield, MO

1d • $49 - $52

About The Position

As the Ward Services Team Leader at Mater Hospital Springfield, you will play a pivotal role in overseeing and coordinating the ward services team to ensure the delivery of efficient, high-quality support services that enhance patient care and ward operations. Your responsibilities will include:

Leading and supervising the ward services team, including orderlies and support staff, to ensure timely and safe patient transport, equipment availability, and maintenance of a clean and safe ward environment.
Responsible for managing Mortuary, and the Central Clinical Equipment Loan Store, as well as Holy Cross services cleaning and linen contracts and hospitality external grounds.
Coordinating daily workload allocation, monitoring staff performance, and providing guidance and support to foster a motivated, cohesive team.
Acting as a key liaison between nursing, medical, allied health staff, and ward services to facilitate smooth patient flow and operational efficiency.
Ensuring adherence to hospital policies, infection control standards, safety protocols, and regulatory compliance within the ward services function.
Managing resources effectively, including equipment and supplies, to optimise utilisation and minimise waste or delays.
Identifying opportunities for process improvements and leading initiatives to enhance service delivery and patient experience.
Responding promptly to ward needs and escalations, troubleshooting issues and escalating complex concerns appropriately.
Supporting the professional development of team members through coaching, mentoring, and facilitating ongoing training.
Maintaining accurate records and reporting on ward services activities, incidents, and outcomes to support operational transparency and continuous improvement.
Promoting a patient-centred approach by ensuring all team members uphold the dignity, comfort, and safety of patients at all times.

Requirements

• Proven experience in a healthcare support role, ideally within a hospital setting, with a thorough understanding of ward operations and patient transport logistics.
• Demonstrated leadership skills, with the ability to supervise, motivate, and develop a diverse team in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills, capable of building strong collaborative relationships with multidisciplinary teams and external stakeholders.
• Strong organisational and problem-solving abilities with a keen eye for detail and a proactive approach to identifying and resolving issues.
• A sound knowledge of infection control practices, safety guidelines, and regulatory compliance requirements relevant to ward services.
• The ability to manage competing priorities while maintaining a patient-centred focus and commitment to quality care.
• Physical stamina and practical knowledge of safe patient handling and manual tasks, ensuring safety for both patients and staff.
• Flexibility and resilience to adapt to changing ward demands and contribute positively to a supportive workplace culture aligned with Mater’s values.
• A commitment to uphold Mater’s mission, vision and values, demonstrating compassion, integrity, and respect in all interactions.

Responsibilities

• Leading and supervising the ward services team, including orderlies and support staff, to ensure timely and safe patient transport, equipment availability, and maintenance of a clean and safe ward environment.
• Responsible for managing Mortuary, and the Central Clinical Equipment Loan Store, as well as Holy Cross services cleaning and linen contracts and hospitality external grounds.
• Coordinating daily workload allocation, monitoring staff performance, and providing guidance and support to foster a motivated, cohesive team.
• Acting as a key liaison between nursing, medical, allied health staff, and ward services to facilitate smooth patient flow and operational efficiency.
• Ensuring adherence to hospital policies, infection control standards, safety protocols, and regulatory compliance within the ward services function.
• Managing resources effectively, including equipment and supplies, to optimise utilisation and minimise waste or delays.
• Identifying opportunities for process improvements and leading initiatives to enhance service delivery and patient experience.
• Responding promptly to ward needs and escalations, troubleshooting issues and escalating complex concerns appropriately.
• Supporting the professional development of team members through coaching, mentoring, and facilitating ongoing training.
• Maintaining accurate records and reporting on ward services activities, incidents, and outcomes to support operational transparency and continuous improvement.
• Promoting a patient-centred approach by ensuring all team members uphold the dignity, comfort, and safety of patients at all times.

Benefits

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees