Team Leader, Contract Services

Rocket Companies • Detroit, MI

8d

About The Position

As the Team Leader, Contract Services, you'll oversee the delivery of security and hospitality services across assigned contracted properties. This role leads the Hospitality Security Team to ensure a safe, secure, and welcoming environment while balancing strong security practices with a guest-first service approach. The Team Leader, Contract Services, also provides secondary support to contract and event security operations as assigned. About the role Lead, supervise, and develop the Hospitality Security Team to ensure professional performance and service excellence Maintain a visible, guest-focused security presence that supports safety and positive guest experience Conduct property patrols and identify security risks; recommend and implement mitigation strategies Oversee incident reporting, investigations, and documentation, ensuring accuracy and professionalism Support the use and management of security systems, including surveillance, access control, and life safety systems Develop and maintain security policies, procedures, and operational documentation Coordinate and support event security planning, staffing, and on-site operations as needed Communicate effectively with security leadership, property management, internal teams, and external partners Build and maintain relationships with local, state, and federal authorities when required Manage scheduling, payroll review, overtime approval, and team administrative needs Coach, counsel, and conduct performance discussions to support team growth and accountability Perform additional duties as assigned by security leadership About you

Requirements

• 5 years of experience in security, law enforcement, military, or a related public safety field
• Demonstrated experience in physical security operations and supervisory or event security roles
• Ability to work a flexible schedule, including evenings, weekends, and special events
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Nice To Haves

• Experience in hospitality, guest services, or customer-facing environments (e.g., hotels, mixed-use properties, venues)
• Experience with physical security technologies, including video surveillance, access control, and life safety systems
• Strong leadership, coaching, and team development skills
• Experience with verbal de-escalation and conflict resolution
• Executive or dignitary protection experience

Responsibilities

• Lead, supervise, and develop the Hospitality Security Team to ensure professional performance and service excellence
• Maintain a visible, guest-focused security presence that supports safety and positive guest experience
• Conduct property patrols and identify security risks; recommend and implement mitigation strategies
• Oversee incident reporting, investigations, and documentation, ensuring accuracy and professionalism
• Support the use and management of security systems, including surveillance, access control, and life safety systems
• Develop and maintain security policies, procedures, and operational documentation
• Coordinate and support event security planning, staffing, and on-site operations as needed
• Communicate effectively with security leadership, property management, internal teams, and external partners
• Build and maintain relationships with local, state, and federal authorities when required
• Manage scheduling, payroll review, overtime approval, and team administrative needs
• Coach, counsel, and conduct performance discussions to support team growth and accountability
• Perform additional duties as assigned by security leadership

Benefits

• Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too!
• We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life.
• We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.
• Simply put: We’ve got your back.
• Check out our full list of Benefits and Perks.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees