Field Services Manager Builder Sales

Daikin Comfort•Grand Rapids, MI

About The Position

The Builder Sales Field Services Manager is responsible for managing the logistical, field, and on-site execution of cabinet projects across multiple geographic markets. This role serves as the primary operational link between sales, project management, installers, manufacturing, and customers to ensure cabinet deliveries, installations, and service activities are completed on time, within budget, and to defined quality standards. The role combines field leadership, technical expertise, and project coordination to support high-volume multi-family and residential construction programs. Position Responsibilities May include: Manage field execution of cabinet projects including site walks, field measurements, installation oversight, punch list creation, and quality inspections. Coordinate cabinet orders, deliveries, service parts, and installation schedules across multiple job sites. Troubleshoot and resolve on-site installation, product, or scheduling issues, including performing minor repairs or adjustments when required. Serve as the primary liaison between customers, sales, project teams, installers, and manufacturing. Maintain accurate project documentation, schedules, and status updates in company systems (CRM, project tracking, and file management platforms). Review plans, scopes of work, order acknowledgements, and change orders to ensure accuracy and completeness. Monitor inbound and outbound shipments via parcel, LTL, and truckload carriers. Track project milestones including start dates, completion dates, and delivery timelines. Prepare and submit change orders, service orders, and corrective action plans as required. Ensure compliance with Fair Housing, Equal Housing Opportunity, safety, and company policies. Prepare weekly, monthly, and quarterly operational and performance reports. Lead meetings with site managers, sales teams, and internal stakeholders to align execution. Support continuous improvement initiatives to enhance field operations, customer satisfaction, and cost control. Perform additional projects and duties to support ongoing business needs. Nature & Scope Recognized as the field and project execution subject matter expert for assigned multi-family programs. Operates independently across multiple locations with limited direct supervision. Coordinates and directs the work of installers, subcontractors, and internal teams. Problems are varied and complex, involving customer expectations, logistics, technical cabinetry requirements, and schedule commitments.

Requirements

Strong knowledge of cabinet construction, installation methods, blueprint reading, and field measurement.
Working knowledge of construction scheduling, budgets, and permitting.
Proficient with CRM, scheduling, order management, and document control systems.
Strong organizational, planning, and multitasking capabilities.
Ability to analyze project data and drive issue resolution.
Excellent written and verbal communication skills.
Strong customer service and relationship-management abilities.
High attention to detail and quality standards.
Ability to exercise sound judgment, accountability, and professionalism in high-pressure field environments.
2–5 years of experience in cabinet installation, service, or field project coordination
2+ years of experience supporting large-scale multi-family or residential construction programs
Experience working with subcontractors, logistics, and customer-facing project delivery
High School Diploma or GED required
Valid driver’s license required

Nice To Haves

Associate’s or Bachelor’s degree in Construction Management, Business, or related field preferred

Responsibilities

Manage field execution of cabinet projects including site walks, field measurements, installation oversight, punch list creation, and quality inspections.
Coordinate cabinet orders, deliveries, service parts, and installation schedules across multiple job sites.
Troubleshoot and resolve on-site installation, product, or scheduling issues, including performing minor repairs or adjustments when required.
Serve as the primary liaison between customers, sales, project teams, installers, and manufacturing.
Maintain accurate project documentation, schedules, and status updates in company systems (CRM, project tracking, and file management platforms).
Review plans, scopes of work, order acknowledgements, and change orders to ensure accuracy and completeness.
Monitor inbound and outbound shipments via parcel, LTL, and truckload carriers.
Track project milestones including start dates, completion dates, and delivery timelines.
Prepare and submit change orders, service orders, and corrective action plans as required.
Ensure compliance with Fair Housing, Equal Housing Opportunity, safety, and company policies.
Prepare weekly, monthly, and quarterly operational and performance reports.
Lead meetings with site managers, sales teams, and internal stakeholders to align execution.
Support continuous improvement initiatives to enhance field operations, customer satisfaction, and cost control.
Perform additional projects and duties to support ongoing business needs.