Field Services Manager

Evernest Holdings•Anaheim, CA

14d

About The Position

We are seeking a dynamic, results-orientated Field Services Manager to lead and optimize the Property Management Technicians (PMTs) responsible for onsite inspections of residential rental properties across multiple markets. This role owns field operations performance, inspection quality, and task dispatching, while ensuring balanced scheduling and timely execution of field issues. The ideal candidate has a natural ability to anticipate and foresee operational challenges across multiple teams, proactively addressing potential issues before they impact business priorities. The Field Services Manager acts as the operational bridge between Property Services and Operational Management teams, aligning PMT availability with business priorities while maintaining compliance and service-level standards.

Requirements

Proven experience managing field operations, preferably in the Single-Family Rental sector
Manage a remote team ensuring consistent performance and operational follow-through
Demonstrated ability to identify, recruit, develop, and retain high-performing team members
Strong analytical skills with the ability to measure, interpret, and act on KPIs
Exceptional leadership skills focused on accountability, performance improvement, and team development
Strong organizational skills and the ability to manage multiple priorities effectively
Ability to think strategically while maintaining a hands-on leadership approach
Experience collaborating with teams, ensuring alignment of priorities while maintaining clear communication
Familiarity with property management, maintenance, inspections, and turnover workflows

Responsibilities

Lead hiring, onboarding, and training for Property Management Technicians (PMTs), including ongoing performance coaching and evaluations
Dispatch and assign field tasks within local markets, balancing workload, priorities, and SLA commitments
Serve as the primary point of contact for onsite troubleshooting and job completion support
Set and manage expectations for inspection quality, documentation accuracy, responsiveness, and task execution
Validate billing classifications and approve time, materials, reimbursements, and purchases to ensure revenue accuracy
Maintain PMT tool readiness by auditing kits, supplies, and access materials, ensuring technicians are equipped before dispatch
Optimize daily and weekly routes to balance work distribution and minimize travel time, adjusting schedules in real time as needed
Collaborate cross-functionally to align field execution with the needs of Property Managers, Leasing, Renovations, and other cross-functional teams
Anticipate operational challenges and pivot as needed to proactively remove obstacles
Track KPIs to measure performance, identify trends, and guide up-training efforts for improved field outcomes
Facilitate team meetings, 1:1 feedback conversations, and cross-team operational syncs to maintain alignment
Refine and evolve field processes as the organization grows, training PMTs on updated standards and procedures
Travel to local markets as needed to support field team development and department initiatives

Benefits

Limitless Learning & Growth : Uncapped professional development opportunities, including weekly company-wide sessions focused on both personal and professional growth.
Comprehensive Benefits Package: Substantial health, dental, and vision coverage to keep you and your family well taken care of.
Time Off That Works for You : Enjoy unlimited PTO, plus 8 paid company holidays — because balance matters.
Culture That Prioritizes People: Weekly company-wide Q&A sessions with our CEO and leadership team — your chance to connect, be recognized, and have your voice heard.
Innovation Starts Here: Weekly team meetings dedicated to process improvement, collaboration, and solving real challenges — your ideas matter.
️ Feedback-Driven Culture: Quarterly check-ins focused on growth, empowerment, and constructive feedback — because we want you to thrive, not just survive.

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