Field Services Engineer 1

OSI Systems, Inc

About The Position

Rapiscan Systems, designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities. We are currently seeking a Field Service Engineer (FSE) I to join our team. This individual has the primary responsibility of ensuring that the users of Rapiscan equipment are satisfied with its performance. This position requires basic troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. In this position you can expect up to 75% travel (International and Domestic). It is not uncommon to incur work days in excess of 8 hours and on occasion work weekends. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training. Potential for long term overseas deployments / assignments may apply. Other duties as required or directed.

Requirements

A.S. in Electronic Technology or Engineering with Mechanical Engineering experience.
Technical degree or, demonstrable mechanical ability and knowledge.
Previous experience/military training may be substituted for the Technical Degree.
Basic knowledge / skills of Analog, Digital, and Mechanical systems.
3 years experience in field service environment, x-ray industry highly desired.
Networking hardware and software literacy.
Database management and programming, software / firmware protocols.
Ability to effectively manage both technical and administrative functions.
Strong technical written and verbal communication skills.
Good working knowledge of Microsoft Office suite.
Working knowledge of Oracle workflow management systems, or similar ERP system.
Must be able to work independently and make logical decisions within position parameters based upon the company’s guidelines.
Able to work on call rotation and work off hours as needed.
Must be able to stand, bend, stoop, walk, climb, and lift up to 50 pounds on a daily basis.
Able to work outside in inclement weather as needed.
Must possess a valid driver’s license.
Must have and maintain reliable transportation for travel under 300 miles roundtrip.
Possess the willingness and flexibility to travel domestically and internationally up to 75%.
Work independently to plan and arrange travel accommodations within the company’s guidelines.
Possess flexibility and ability to deal with sudden changes (i.e. customer schedules, flight delays).
Maintain and organize expense receipts while in the field and work independently to manage administrative tasks, including the timely submission of expenses.
The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities.
Maintain valid passport and credit card as required to support business travel.
Understand and comply with company travel policy.
Ability to pass company and government background checks and maintain good standing.

Nice To Haves

3 years experience in field service environment, x-ray industry highly desired.

Responsibilities

Perform service and maintenance for Rapiscan systems, as directed by Field Service Managers.
Follow Field Service contract requirements for response time, information reporting and customer management.
Communicate with customers up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives.
Communicate with Customer Service Coordinators to ensure delivery of parts and materials on time.
Maintain and carry Field Service Tool Set.
Complete timely reporting of labor, expenses and materials to support relevant service contract requirements and company policy.
Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per company policy, including any specific customer contractual requirements (as needed).
Follow company safety program requirements.
Provide system status updates via CRM reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
Carry company provided cell phones and laptops and be on call as required.
Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
Report all accidents and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
Lead, coordinate with customers and manage all work at the system location; know what to do in an emergency.
Ability to complete all training courses within a timely manner with stated passing grades.
Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
Duties may be modified or assigned at any time to meet the needs of the business.