Field Services Engineer

Clear Ballot Group • Nassau, NY

9d • Remote

About The Position

Our nation’s elections are being challenged like never before. As the first newcomer in the industry in the last 30 years, Clear Ballot rises to the challenge with a simple goal: Let’s create technology that empowers our customers to improve democracy. Elections are the cornerstone of our democracy, with the right to vote being one of our greatest freedoms. Great elections require secure and reliable tabulation equipment, full transparency of the process in which ballots are created and cast, and the ability to audit the results. Our mission is to surpass those expectations in a way that will raise the bar for the entire election technology industry. Clear Ballot: Field Service Engineer, Professional Services ( Future Hire) In a time when our nation's elections face unprecedented challenges, Clear Ballot stands out as a beacon of innovation and integrity in voting technology. Established as the first groundbreaking entry in the elections industry in over three decades, our mission is clear: Develop technology that empowers our clients to enhance democracy. Elections form the bedrock of our democracy, encapsulating our most cherished freedom—the right to vote. While the majority of Americans observe elections from the sidelines, Clear Ballot is at the heart of the action. Ensuring the security and reliability of tabulation equipment, maintaining full transparency in ballot creation and casting, and enabling robust auditing of results are what great elections are built on. Our goal is to exceed these expectations, setting new standards for the election technology sector. At Clear Ballot, collaboration is key to our success. We encourage every team member to contribute ideas and insights, helping us turn our ambitious vision into reality and making Clear Ballot an exceptional place to work. Join Our Professional Services Team: Empower Democracy with Technology We are seeking a dedicated Field Service Engineer to provide exceptional on-site support and technical services to our clients. In this critical role, you will ensure that our election technology operates flawlessly, safeguarding the integrity of the voting process. This is a remote position with up to 70% travel, especially during election cycles, to deliver hands-on assistance and expertise nationwide.

Requirements

• Experience in field service engineering, preferably in technology or election systems.
• Demonstrated expertise in networking, with a robust ability to troubleshoot and resolve network issues effectively.
• Proficient in installing Windows operating systems and server environments, complemented by a solid grasp of computer repair methodologies.
• Excellent communication and customer service skills, with the capacity to train and guide technical and non-technical users.
• Proactive problem-solver with a detail-oriented approach and strong organizational skills.
• Ability to travel up to 70% of the time, with flexibility to respond to urgent situations as needed.
• Proficiency in Microsoft Office Suite.
• Applicants must reside in the area in order to support our customers onsite
• Must be able to travel on a weekly basis within your assigned territory and to other customer sites as necessary
• A car and a valid driver's license is required. Mileage will be reimbursed.
• Must be able to frequently lift equipment weighing approximately 50 pounds, and assist with two-person lifts of equipment weighing 50-100 pounds.

Nice To Haves

• Experience with third-party image scanning devices and printers is a plus but not required.

Responsibilities

• Install, configure, and maintain Clear Ballot election systems at customer sites, ensuring optimal performance and reliability.
• Conduct comprehensive training sessions for customers, empowering them to effectively use our technology.
• Provide immediate on-site technical support during pre-election, election day, and post-election activities, resolving any issues to prevent disruptions.
• Perform regular system maintenance and updates, minimizing downtime and ensuring continued compliance with industry standards.
• Collaborate with engineering and product teams to report field observations and contribute to product improvements.
• Develop and maintain strong customer relationships, providing exceptional service and support.
• Manage logistics and prepare for deployments, ensuring all necessary equipment and materials are available on-site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees