Field Service Engineer 1

Becton Dickinson Medical Devices•San Diego, CA

7d•$24 - $37•Onsite

About The Position

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Accountabilities: They will provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, increase issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region Implement a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role Demonstrate a sufficient use of competency and a superior ability to troubleshoot hardware and software problems Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required Continue training and self-development to learn the products and applications of the company for success in the role, advance skills, and attend management approved seminars and training sessions to advance to the next level in 3-5 years Maintain company assets (car, tools, and inventories) securely and in working order Possess and maintain a superior knowledge of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting Able to work independently and also in a team environment, and engage/raise to team leadership for sophisticated solving and resolution of issues as needed.

Requirements

Associate Degree in Healthcare Technology preferred or 3-5 years of related work experience of combination Hardware/Software/IT experience
24x7 on-call experience in a customer-facing/field service environment, required
Good mechanical, computer, verbal, written, and time management skills, required
Computer electronics, Windows OS, network experience, required
CompTIA A+ Certification, required
Medical device or electromechanical device service/repair experience, required
Customer Support Certification, required
Must possess and maintain a valid driver's license and meet BD's auto safety standards.
Lifting requirements - Ability to lift 70 lb. objects from the floor to chest level.
Hand Powered Tools - Ability to operate powered drills, powered screw drivers, and other powered tools.
Manual Tool Manipulation - Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8-to-10-hour day.
Ability to sit, kneel, squat, bend, and stand repeatedly in an 8–10-hour period to assemble and repair instrument suites.
Ability to push and pull heavy objects (on casters).
Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day.
Ability to carry a 40 lb. pack on your back or shoulder for up to 1 hour.
Ability to drive distances of up to 6 hours, and in adverse weather conditions.
Able to climb portable ladders and step stools.
May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and medical evaluation.
Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID-19.

Nice To Haves

Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
Prior customer support center experience/training, a plus
Prior military Bio-Med experience, a plus
Prior Automated Teller Machine (ATM) experience, a plus

Responsibilities

Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements
Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, increase issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region
Implement a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
Demonstrate a sufficient use of competency and a superior ability to troubleshoot hardware and software problems
Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required
Continue training and self-development to learn the products and applications of the company for success in the role, advance skills, and attend management approved seminars and training sessions to advance to the next level in 3-5 years
Maintain company assets (car, tools, and inventories) securely and in working order
Possess and maintain a superior knowledge of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting
Able to work independently and also in a team environment, and engage/raise to team leadership for sophisticated solving and resolution of issues as needed.

Benefits

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume