Field Services Digital Workplace Operations Lead

Accenture•Dallas, TX

About The Position

We Are: Accenture’s Infrastructure Engineering professionals partner with our clients to advise, create, and deploy end-to-end infrastructure transformation solutions, enabling business innovation. These solutions are the backbone of driving IT-enabled differentiation. IE professionals are grounded in New-IT with an expertise in one or more of our core practice areas: Workplace and Collaboration, Network Technology, Service Management, Hybrid Cloud, Public Cloud, AI and Automation, and traditional Data Center You Are: Field Services Digital Workplace Operations Lead will be responsible for managing the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. The resource will drive profitability and continued success by managing service quality and cost, leading delivery, and proactively supporting sales through innovative solutions and delivery excellence. Additionally, the resource is expected to be a SME with deep knowledge in Service Delivery. Master proficiency in Service Delivery is required. Advanced proficiency in Delivery Excellence and Technology Architecture Implementation is recommended.

Requirements

Minimum 10 years experience in Video Conferencing
Minimum 10 years experience in One Identity Access Platforms
Minimum 10 year experience in Financial Acumen (like CCI, Invoice Preparation, Client project requests fulfillment)
Minimum 10 years experience working in insurance environment
Minimum 10 years experience in vendor management
Minimum 10 years experience in expert level ServiceNow Application experience
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Nice To Haves

Preferred location, Dallas, TX
Expert in MFA Microsoft collaboration products
Administrator knowledge of Nexthink DEX System
Expert Desktop virtualization
Experience in Quest Active Roles within a multi-domain environment
Knowledge of Okta multifactor authentication and SSO
Administrate Intune Mobility Management

Responsibilities

Lead the technology delivery team in executing large, complex projects
Provide expert guidance on technology architecture implementation
Manage an annual budget of operational and project value of over 10M
Ensure delivery excellence and cost management for project success
Work collaboratively across all support teams and customer business units
In-depth experience managing global field service activities and a team of over 300 people
Manage and collaborate effectively in a multi-vendor environment to provide a positive customer experience
Manage third-party vendors inclusive of contract, relationship, and service quality management.
Drive trend analysis and recommend technical/service improvements
Report incident performance and risks to executive / senior leadership
Prepare and review monthly productivity and status reports to be presented to executive and senior leadership
Manage Citrix VDI / Citrix Cloud DaaS
Work with vendor and customer teams on Dell PC as a Service
Manage relationships with mobility partners like Verizon, AT&T, Vodafone, Softbank, etc
Manage Ariba orders for Field Services