Digital Workplace Services – Global ServiceNow Consult Lead

Kyndryl

1d•Remote

About The Position

As the Global Digital Workplace Services (DWS) Consult lead for ServiceNow, you’ll be responsible for owning and evolving the consult-led ServiceNow go-to-market specific to DWS, shaping transformational business outcomes for customers leveraging the full capabilities of the ServiceNow platform. We're solving real-world problems at a massive scale — powered by creativity, precision, and a shared obsession with what’s next. You’ll be part of the global DWS consult leadership team, responsible for driving one of our key growth plays leveraging our strategic relationship with ServiceNow, helping clients drive value from their investments in the ServiceNow portfolio.

Requirements

10+ years experience in technology consulting, workplace transformation or IT services, with experience of the intersection between advisory and managed services
Comprehensive experience in the ServiceNow ecosystem – Itxx, HRSD, SPM, IRM, AI, CSM and industry-specific solutions
5+ years experience of driving GTM initiatives with ServiceNow, including strong relationships within ServiceNow
Strong business acumen, with the ability to link technology strategies to financial, operational and business outcomes for customers
Experience working in a highly-matrixed organization, ideally across a large region or global.
Partner with global sales and account teams to drive consulting-led revenue for ServiceNow.
Ability to operate independently and collaborate within a high-trust, low-hierarchy team
Understanding of Microsoft marketing messaging such as Frontier Firm, and able to articulate how Kyndryl will enable enterprises to become Frontier Firm organisations
A broader understanding of Microsoft technology capabilities and the broader AI landscape

Nice To Haves

Certifications in ServiceNow
Experience of developing propositions that integrate ServiceNow with other hyperscaler technology platforms to drive improved customer outcomes
Technical eminence and recognized as a thought leader with activities such as blogging, podcasts or speaking at conferences.

Responsibilities

Develop consult-led propositions to drive new business with the full portfolio of ServiceNow capabilities, to meet sales and revenue growth targets
Align consult-led ServiceNow propositions with our managed services offerings, and create a pipeline of new managed services opportunities as a result of the initial consult-led engagements
Work collaboratively across our business to align ServiceNow agentic capabilities with the broader Kyndryl AI propositions and offerings, driving increase in cross-practice solutions
Develop joint GTM initiatives with ServiceNow and support localization into priority markets for ServiceNow offers
Drive sales and technical enablement of ServiceNow consult-led propositions, including managed services and cross-practice opportunities
Provide solution leadership and thought leadership during key client engagements
Own growth targets for sales and revenue associated with the DWS ServiceNow business and drive operational management and sales/tech enablement activity to meet targets
Lead with industry or function-specific GTM narratives to resonate better with our clients, focusing on customer problems and business outcomes rather than technology
Identify short, medium and longer term skills needed to successfully scale ServiceNow business, and develop / implement strategies to reskill, hire or develop talent
Build brand presence and recognition as a leading ServiceNow partner
Represent Kyndryl at ServiceNow global forums, events and industry summits.
Mentor and inspire a new generation of ServiceNow experts.
Work across the broader DWS consult team, ensuring that the Microsoft GTM aligns with the broader strategic priorities.

Benefits

Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

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