Director of Digital Workplace
About The Position
At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight! This role is part of Enterprise Technology (ET), where we’re developing the digital infrastructure needed to build the road to space, with an emphasis on digital capabilities required to advance Blue Origin’s mission. Enterprise Technology is the center of excellence for digital technology at Blue Origin, providing oversight and governance to align technology and business strategies. We are seeking an innovative Director of Information Technology Support to lead our IT support organization with a focus on transformative technology solutions. This role will drive the strategic application of AI, automation, and process optimization to enhance service delivery, reduce defects, and provide forward-thinking technology direction that aligns with organizational objectives.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field; Master's preferred
- 10+ years of progressive IT leadership experience with 5+ years in senior management roles
- Proven experience implementing AI, automation, and process improvement initiatives
- Strong background in ITIL framework and service management principles
- Experience with cloud platforms (AWS, Azure, Google Cloud) and modern infrastructure
- Demonstrated success in strategic technology planning and execution
Nice To Haves
- Knowledge of DevOps practices and tools
- Excellent communication and stakeholder management skills
- Experience in aerospace, manufacturing, or highly regulated industries
- Vision for leveraging technology to transform support operations
- Data-driven approach to decision making and process optimization
- Passion for innovation and emerging technologies
- Strong leadership presence and ability to inspire teams
- Commitment to operational excellence and customer satisfaction
Responsibilities
- Strategic Leadership & Vision Develop and execute comprehensive IT support strategy with emphasis on emerging technologies
- Provide strategic technology direction and roadmap for support operations
- Lead digital transformation initiatives to modernize support delivery
- Establish partnerships with business stakeholders to align technology solutions with business needs
- AI & Automation Implementation Champion the adoption of AI-driven support tools and intelligent automation solutions
- Implement machine learning models for predictive issue resolution and capacity planning
- Deploy chatbots, automated ticketing systems, and self-service portals
- Evaluate and integrate emerging AI technologies to enhance user experience
- Process Optimization & Quality Management Design and implement robust processes focused on defect reduction and prevention
- Establish metrics-driven quality assurance programs and continuous improvement initiatives
- Lead root cause analysis efforts and implement systematic corrective actions
- Develop and maintain ITIL-aligned service management processes
- Operational Excellence Oversee day-to-day IT support operations including help desk, infrastructure support, and application support
- Ensure high-availability systems and optimal performance across all technology platforms
- Manage incident, problem, and change management processes within the team
- Establish and monitor SLAs, KPIs, and service quality metrics
- Team Leadership & Development Lead, mentor, and develop a high-performing IT support team
- Foster a culture of innovation, continuous learning, and customer service excellence
- Manage resource allocation and capacity planning
- Drive professional development and technical training programs
Benefits
- Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.
- Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
- Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion.
- Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details.
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What This Job Offers
Job Type
Full-time
Career Level
Director
