Field Services Administrator, Remote, 3rd Eye

Terex Corporation • Austin, TX

1d • Remote

About The Position

This position will be responsible for receiving incoming calls, creating service tickets based on incoming call request, managing incoming service tickets, completing job estimates, and requesting purchase orders for customers, for multiple Environmental Solutions Group (ESG) Operating Companies. This person, additionally, will be handling various tasks and providing support for the site leadership team, including but not limited to general site and office duties.

Requirements

• High school degree required. A Bachelor’s degree is preferred.
• 3 to 5 years’ experience required.
• Prior knowledge of the database, quote system and ticket system that the Technician teams use required.
• Prior experience providing estimates for service required.
• Excellent oral and written communications skills, including a clear and courteous speaking voice.
• Ability to handle multiple incoming calls in a calm, courteous and efficient manner.
• Basic business and clerical skills needed.
• Proficient computer skills in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) at the intermediate to expert level required.
• Ability to maintain complete confidentiality regarding incoming calls and other information received during the course of employment.
• Experience in a rapidly growing and changing environment is important.
• Strong interpersonal skills with the ability to establish and maintain effective working relationships with individuals at all levels within the organization.
• Strong organizational skills with great attention to detail.
• Ability to quickly adapt in a fast-paced high-energy environment.
• Ability to multi-task.
• Requires ability to understand general arithmetic; ability to write in an understandable manner; understand verbal or written instructions; ability to read and understand instructions, lists and billing materials; use PC based applications, including Mainstar, Outlook, and Microsoft Office, knowledge normally acquired through high school or equivalent experience.
• Requires normal attention with periods of high concentration intermittently to operate machinery approximately 50% of time.
• Requires sitting/standing approximately 95%, lifting to 40 pounds approximately 5% of time.
• Requires ability to follow verbal instructions and to hear for safety purposes.
• Requires the ability to visually observe essential functions for satisfactory job performance and safety; color and depth perception required.

Responsibilities

• Receives incoming calls, transfers to appropriate extension and provides requested information.
• Create service tickets for multiple ESG Operating Companies; Heil, 3rd Eye and Marathon.
• Manage incoming service ticket request, scrubbing ticket data and ensuring ticket hygiene for proper service request fulfillment.
• Creating field service estimates based on service ticket request, following Technical Service standard job estimates practices.
• Contacting customers for purchase order request to full-fill service dates.
• Develops and maintains basic administrator knowledge of phone system and makes changes as required.
• Maintains mailboxes and extensions as needed.
• Arrange travel for tech services team members.
• Managing the office supply inventory and placing orders for items per the schedule.
• Attendance at work, including presence at work during regular working hours, or other schedule as assigned by the department manager, is essential.
• Acceptance of overtime assignments may be required in order to meet goals and objectives.
• Performs other related duties as required and assigned.

Benefits

• The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees