Field Service Technician

ITW•Baltimore, OH

18d•$33 - $40•Onsite

About The Position

North Star Imaging (NSI), a global leader in 2D digital radiography and 3D computed tomography equipment, is part of Illinois Tool Works (ITW), a Fortune 250 company. We offer an engaging work environment with exceptional opportunities for personal and career development. The NSI Field Service Technician provides world-class service and technical support for industrial X-ray equipment, electrical/electronic controls, PC, PLC, and motion controls. Join our team and travel to customer sites, ensuring their equipment runs smoothly and efficiently.

Requirements

Minimum of 3 years of experience required.
Ability to read and interpret complex technical information and electrical diagrams.
Proficient in using electronic test equipment like Oscilloscopes and Multi-meters.
Strong communication skills and professionalism.
Ability to work independently with urgency and composure under pressure.
Effective service schedule management.
Strong customer service skills and experience resolving technical issues in sensitive environments.
Experience working with all levels of an organization.
Valid driver’s license
Pass a pre-employment drug and background checks

Responsibilities

Provide customer-facing service and support for industrial X-ray equipment via onsite visits, phone, email, or remote support.
Diagnose and repair high voltage generators, electrical panels, PLCs, PCs, control software, and automation components.
Collaborate with internal NSI teams for training and problem resolution.
Travel to customer sites for maintenance, troubleshooting, repair, installations, and emergency services (up to 80% travel required).
Address customer concerns and provide timely updates.
Assist with system integration, installations, and training customers in basic operation and maintenance.
Work with the Service administrative team on scheduling, ordering parts, returns, RMAs, etc.
Complete required documentation accurately and promptly.
Participate in international training travel as needed.
Train and onboard new technicians.
Assist with system moves, qualifications, and shipments.
Develop work instructions or procedures as required.